EasyVista Service Management:
Putting The User at the Heart of the IT Management Process
EasyVista Service Management puts the user at the heart of the IT Management process. It was designed in accordance with the recommendations of the IT Infrastructure Library (ITIL®). All terminology used is taken from this de facto standard, considerably reducing the time taken for Service Desk professionals to learn and adapt to the new concepts.
- Service Operation (Incident, Problem and Known Error Management, Event Management, User Request Management). Know more.
- Service Transition (Change and Release Management). Know more.
- Service Design (Service Level Management, Availability Management, Service Continuity Management). Know more.
- Service Strategy (Budget planning, Monitoring functions). Know more.
- Configuration Management gives a complete and up to date image of the global configuration: hardware, software and applications. (See EasyVista Extended CMDB Module).
