From consulting to implementation
The Staff&Line consulting team is devoted to the success of your project. Their objective is to enable you to get the most from your Staff&Line solution and fullfil your objectives as quickly as possible. Relying on over 17 years’ experience in IT Management (Asset management, Service Desk, Change management and inventory), Staff&Line has developed a process for implementing our solutions that has been tried and tested by over 3,300 customers worldwide.
Our consultants specialise in accompanying you throughout the different phases of your development project from defining the strategy to implementing the solution and providing support for any changes. The consulting team boasts considerable technological expertise and practical experience. Depending on the precise requirements of your project, we will select the consultant with the competencies required to accompany you throughout the different stages of solution deployment.
Technical support
Consultants and engineers, organised into three levels according to expertise, handle 20,000 requests per year.
- Level 1 provides customers with an immediate response in 75% of cases.
- Levels 2 and 3 handle more complex problems, linked to software malfunction or environment issues: client-server, network, operating system or telecoms. In this case, responses are provided within 48 hours on average. Level 3 is in permanent contact with the R&D team to monitor escalations and the release of patches and enhancements.
The Staff&Line support team uses EasyVista as their Service Desk software.
How to contact our technical team?
Our technical support team can be contacted by telephone on 08700 762000 or by email at support@staffandline.com from Monday to Friday between 9.00am to 5.30pm.
Online Technical Support
Online Technical Support is a secure zone which can be accessed by our solution users alone, allowing them to:
- Open online incident requests when our telephone support line is closed.
- Obtain incident numbers.
The status of current incidents and previous incident logs can then be monitored online, thus enabling users to:
- Access Staff&Line’s online multilingual knowledge base
- Download patches or upgrades and access the latest Staff&Line tips and news. If you have any problems registering or wish to obtain your password, please contact the technical support team on 08700 762000 or by email at support@staffandline.com.
Access to Technical Support: Please follow this link to access Technical Support
This is a secure area, so please have your username and password ready.
