EasyVista and ITIL
After years of large scale IT deployments, businesses have entered into a consolidation and optimization phase, aiming at improving quality of service to users and optimizing IT costs. In this context, ITIL (IT Infrastructure Library) has been experiencing exponential growth for a number of years.
At the same time, Service Management software solutions have progressively adapted ITIL principles, by integrating them with more or less rigour in the way they work. Staff&Line, which cofounded itSMF in France, began promoting ITIL in Europe as soon as the standards were established. EasyVista, its flagship solution, has been entirely developed in respect of the ITIL standards. Compatibility with the ITIL recommendations has been validated by PinkElephant. Many companies train their personnel at ITIL each year. They often have difficulty finding the relationship between ITIL theory and its proper use for the solution already in place.
EasyVista and ITIL regroup the best practices necessary for managing an IT infrastructure centred on the user, and aimed at improving the quality of services and optimizing IT costs.
ITIL Expertise within Staff&Line
Staff&Line has ITIL expertise on many levels:
- Staff&Line is a founding member of itSMF France and a member of numerous international organizations in Europe.
- Staff&Line regularly participates in the work of itSMF, notably through annual conferences.
- All Staff&Line consultants have a minimum ITIL Foundation certification in all countries where the company operates (France, Spain, Italy, United Kingdom and Portugal).
- Staff&Line created the EasyVista solution based on the ITIL referential to insure perfect conformity with good practices.
- Staff&Line is certified as being in conformity with the ITIL recommendations by PinkElephant for the 4 processes: Incident management, problem management, change management and configuration management. To date, Staff&line is the first French company to have obtained a PinkElephant label for its EasyVista solution.
- Reference:www.pinkelephant.com
