EasyVista promotes Continual Service Improvement
Dashboards, reporting tools, configured alerts, performance indicators, etc.: EasyVista provides access to relevant summary information in graphical form relating to the company’s IT infrastructure. The right decisions can be made at the right time. Services are measured and can be adjusted in the interests of continual improvement.
Built-in, customisable dashboards
EasyVista is primarily a decision support solution complete with integrated reporting tools. EasyVista comes with many ready to use reports, such as: CobIT dashboard, Service Desk activity, Asset Management, Change Management, End User Satisfaction, Contract Management, SLA’s etc.
EasyVista includes powerful complementary reporting tools:
- Customisable controls that launch alerts at desired frequencies. Emails can be automatically sent to relevant persons in response to various problems, such as: Contracts that are expiring, requests not processed, etc.
- Numerous Key Performance Indicators, linking the software and the organisation, are automatically monitored over time to allow the right decisions to be made.
- Finally, the reporting environment allows the automatic distribution of statistical information by email, for example, delivering real-time data for periodic steering committees.
Customisable dashboards to facilitate the decision-making process.
