Staff&Line announces EasyVista Outsourcers, a new IT Management product for IT service providers.
Noisy-le-Grand, 25th March 2008 - Staff&Line announces the release of the new version of EasyVista Outsourcers, a product specially designed for third party and internal IT service providers.
EasyVista Outsourcers, a well-tried IT Management solution for IT service providers and their clients.
EasyVista Outsourcers is the product of Staff&Line’s years of experience in the area of IT service provision, in partnership with important companies such as ECS, IBM Global Service, Osiatis, Resoserv and Resadia, and also with internal IT service providers such as Saint Gobain SGSI, Thales and SI2M.
As a packaged commercial IT Management solution, with multilingual and multi-client abilities, EasyVista Outsourcers combines all aspects of IT management, as governed by ITIL recommendations: Incident Management, Problem Management, Change Management, Configuration Management, Release Management, Service Level Management, Availability Management, Goods Management and Finance Management.
EasyVista Outsourcers is offered with specific implementation assistance and technical support services, as well as commercial and pre-sales assistance.
Jamal Labed, Staff&Line’s Managing Director said: "EasyVista Outsourcers is a real opportunity for IT service providers to improve profit margins and to stand out from their competitors in terms of solution costs, quality of service, proof of concept and speed in setting up operations".
EasyVista Outsourcers, available as SaaS (Software as a Service)
EasyVista Outsourcers is only available as SaaS. This commercial delivery model has been used by Staff&Line for 10 years, with hundreds of clients of all sizes throughout Europe and the United States. More than half a million incidents per year are currently dealt with using EasyVista Outsourcers by means of this platform.
Adapted billing method
EasyVista Outsourcers is offered with a billing method adapted to the IT service provider’s profession: no initial fee and billing in arrears according to usage ("pay-per-use").
With EasyVista Outsourcers, IT service providers can concentrate on their value added services and pool resources for all their clients.
EasyVista Outsourcers really helps the IT service provider’s teams, its clients, its partners and maintenance providers to work together. The solution stands out from more traditional products by ensuring rapid operational start-up, top level security and an appropriate billing method.
