EasyVista Self Service: The User Portal
A true Web portal, EasyVista Self Service provides self-service access to a wide range of knowledge, services and tools.
EasyVista Self Service supplies:
- An invaluable IT communication tool for the users.
- The ability to publish incidents and service availability status, 24 hours a day, 7 days a week in the language specific to the user.
- The ability to track the progress of each request.
- Self repair functions that allow users to access the knowledgebase in order to self-fix known problems or incidents.
- A catalogue of personalised and dynamic services, accessible at any time.
- The automatic publication of news to prevent possible problems.
- Service quality measurement tools (SLA’s, satisfaction inquiries, etc.).
- The ability for managers to monitor their teams’ assets, authorise requests, chargebacks for services received, etc.
A service catalogue available at all time. Click on image on enlarge it
