EasyVista, IT Management Solution: Service Desk, CMDB, IT asset inventory, IT asset management, user portal.

	EasyVista and ITIL in Your Daily operations EasyVista and ITIL bring together the best practices necessary for managing an IT infrastructure focused on the user, and aimed at improving quality of service and optimising IT costs. This white paper was written to reconcile theory and practice by describing the implementation of the ITIL philosophy in the EasyVista solution, within all service support processes.
	Software Asset Management – Only a global approach is effective. 5 best practices. Not only is software a formidable productivity lever, it has also become one of the main items of IT expenditure and a source of legal, financial and technical risk. Software management is therefore a major challenge for any organisation. Managing software is a task that can prove difficult. As specialists in IT management for more than 15 years, Staff&Line helps its clients to implement tools and methods for managing their software assets. The aim of this document is to present Staff&Line’s SAM vision while the new ISO 19770 standard (adopted in 2006 and devoted to SAM) is becoming widely implemented.
	Users Portal IDC/Staff&Line White Paper - "Users Portal: an essential vector for improving the qulity of IT Management services".
	IT Management IDC/Staff&Line White Paper - "IT Management: perception and reality".

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