ITSM software vendor selection tips

How to Pick a Software Provider You’ll Love

February 29 , 2016 By Benoit Tessier

This post was originally published on G2 Crowd's website as part of their Thought Leadership Program which aims to provide general tips, insights and content to aid business professionals involved in the software buying process. Picking the right vendor for your next software solution is no easy task. Technology investments are not cheap and the devotion of proper ramp-up time, resources and training is necessary for success with any solution. Often... [Read More]

Higher Ed Harnesses Service Management to Tame IoT

Gonzaga University Chooses a Better Service Management Solution to Crush IoT Challenges

February 25 , 2016 By Katie McKenna

What happens when 7,400+ students show up with eight IoT-enabled devices each as campus IT struggles with an inefficient service desk solution that’s about to become un-supported? This may sound like the start of a bad joke—or nightmare—but it’s exactly the predicament that Gonzaga University found itself in. Read on to hear how a major learning institution overcame its struggles with IoT by leveraging a new, robust ITSM solution. The... [Read More]

service management, ITSSM, ITIL resources roundup

The Round Up: The Best of the Best 2015

February 17 , 2016 By Katie McKenna

As the social media guru here at EasyVista, I’m always looking for the latest and greatest Service Management resources to share with our growing number of followers—whether it’s new market research, an interesting case study, a thought leadership article, industry trends, or breaking news stories. I’m sure I’m not alone in this quest which gave me the idea of rounding up our top read resources of 2015! Below you’ll find... [Read More]

Digital Transformation Award won with EasyVista Mobile Tech

PwC France Wins Digital Transformation Award with EasyVista Mobile Technology

February 11 , 2016 By Katie McKenna

We’re thrilled to announce that EasyVista client, PwC France, took home the first place trophy in the DSI category at the “Trophées de Transformation Numérique” event in Paris on Tuesday night! Held by IT Solutions Magazine and solutions-numeriques.com, the Digital Transformation Awards honored 22 companies that deployed IT projects within the last year that strongly impacted their organizations. EasyVista executives, including co-founders Sylvain Gauthier (CEO) and Jamal Labed (COO) were in attendance... [Read More]

Superbowl tactics for ITSM Service Desk Improvements

Where are the Monday Morning Quarterbacks in IT?

February 8 , 2016 By Christopher Morgan

With the conclusion of the 2015 NFL season upon us, water coolers and break rooms are about to be inundated with that perennial beast, the Monday Morning Quarterback. With the gift of hindsight in hand, these creatures suddenly produce all the answers, a winning strategy, and play-by-play metrics of success. A few days prior, their commentary was uninventive and bland, but now if only we had listened to them, victory... [Read More]

Villanova University Takes on BYOD, Optimizes ITSM & Service Desk

Villanova University Proves Higher Ed Can Meet BYOE Head On

February 4 , 2016 By Katie McKenna

We’ve said it before, and we’ll say it again: Higher Ed IT professionals have the toughest jobs in the IT galaxy. Not only do they encounter the usual demands of managing IT and non-IT services, they have added complexities stemming from onboarding/offboarding thousands of users per year and servicing the ever-increasing number of devices that the current generation is so fond of. It is truly a BYO-Everything environment. It’s important... [Read More]