Gartner IT Operations Stategies & Solutions Summit featuring ITSSM research

EasyVista Brings Mobile-first to the Gartner IT Operations Strategies & Solutions Summit

April 29 , 2016 By Katie McKenna

The Gartner IT Operations Strategies & Solutions Summit (May 10-12, 2016) is the premier place to examine emerging industry trends, develop impactful strategies, and network with the best in the world of IT Operations. The focus of this event is to Rethink IT Operations: Balancing Control, Agility, and Innovation and hot topics like mobility, bimodal IT, IoT, Shadow IT, and DevOps will be the center of discussion. Attendees will learn... [Read More]

Insights from HDI Conference 2016 on service management in the mobile age

Video: HDI16 Insights from the EasyVista Mobile-first Service Apps Lounge

April 25 , 2016 By Katie McKenna

If you follow us on social media, you know we had one heck of a busy week during the HDI 2016 Conference and Expo (April 12-15). Between heavy traffic at the Service Apps Lounge, hosting a super chill party at the ICE bar Orlando, raffling off Bluesmart carry-ons, and presenting a well-attended Solution Spotlight session on Service Delivery, we barely had a free moment! However, EasyVista VP of Sales, Evan... [Read More]

451 Research EasyVista Enterprise Mobility Service Management Webinar

Don’t Miss the “Service Management in the Mobile Era” Webinar Replay

April 21 , 2016 By Katie McKenna

Tuesday’s webinar, Executive Overview of Service Management in the Mobile Era, featuring 451 Research Director, Chris Marsh, and EasyVista GM, Kevin Coppins, was a total hit! We knew discussing mobility in service management would be a hot topic, but registrations surpassed our already high expectations. With over 230 registrants from companies including Allstate Insurance, Dell, eBay, Ford Motor Company, Fujitsu, General Motors, Hewlett-Packard, HSBC, IBM, Loyola University of Maryland, McDonald’s... [Read More]

451 Research & EasyVista Mobile First Service Management Webinar

EasyVista & 451 Research Webinar: The Executive Overview of Service Management in the Mobile Era

April 13 , 2016 By Katie McKenna

Selecting the right service management solution can mean the difference between achieving significant impact across the organization and getting stuck in the IT world of yesteryear. And there are now more factors and options than ever to consider while making this crucial choice. The rise of SMAC (Social, mobile, analytics, and cloud) has rewritten the key requirements and criteria necessary for evaluation. EasyVista is here to help prevent costly mistakes... [Read More]

Service Desk High Performer - G2 Crowd Grid 2016

EasyVista Earns High Performer Status from G2 Crowd Customer Reviews

April 12 , 2016 By Katie McKenna

The reviews are in and the customers have spoken! Once again, EasyVista has been named a “High Performer” by G2 Crowd in the recently released Spring 2016 edition of its Service Desk Grid℠ Report. This is particularly gratifying because the source of the ratings are the industry's IT customer themselves. You could say that G2 Crowd is the “Yelp” of the high tech world. More exciting is that our position... [Read More]

Service Management Insights in Higher Education

Final Recommendations for Higher Ed in the Service Management Transition

April 7 , 2016 By James Bradley

This is the fourth and final blog post on the topic of Transforming the University with IT Service Management. The first three “The Evolution from Higher Ed CIO to Chief Services Provider,” “Revolutionizing the Student Experience with Service Management,”  and "Service Management Transition in the University: Three Keys to Success" provide useful background to this blog post. What must a Higher Education CIO do to adapt? As IT evolves in the service... [Read More]

higher education service management CIO

Service Management Transition in the University: Three Keys to Success

April 5 , 2016 By James Bradley

This is the third of four blogs on the topic of Transforming the University with IT Service Management. The first two “The Evolution from Higher Ed CIO to Chief Services Provider” and “Revolutionizing the Student Experience with Service Management” provide useful background to this blog post. For the CIO in transition to a Chief Services Provider, there are three keys to success: Speed and Continuity, Managing and Avoiding Risk, and... [Read More]