New EasyVista ITSM features for Digital Workplace

Announcing: EasyVista Sustains Mobile-First Service Management Leadership in the Digital Workplace with Newest Innovations

June 30 , 2016 By Katie McKenna

Today EasyVista announced the newest innovations enhancing ITSM in the Digital Workplace Let’s face it—traditional ITSM is not cutting it anymore. With mobile technologies on the rise for productivity at work, users are expecting more from enterprise IT organizations now than they did just a few years ago. Technology in our personal lives has set the bar for what users expect at work—easy-to-use apps and self-service portals to get work... [Read More]

Silicon Review: EasyVista Top 50 Innovative Companies

EasyVista Listed in Top 50 Innovative Companies to Watch by The Silicon Review

June 30 , 2016 By Sherry Macias

I’m pleased to report that EasyVista has been short-listed by The Silicon Review Magazine as one of the 50 Innovative Companies to Watch! Furthermore, EasyVista is the only ITSM vendor included in this short-list. In this special issue of The Silicon Review, our founders Sylvain Gauthier and Jamal Labed are interviewed about how they grew EasyVista to be the leading mobile-first service management solution in the market. You can read... [Read More]

The MENTOR Network switches to EasyVista Service Management

The MENTOR Network Automates Service Workflows; Processes 25% More Tickets

June 28 , 2016 By Katie McKenna

The MENTOR Network is not your typical healthcare services provider. Founded in 1980, this extensive network of local health and human services providers spread across 35 states has made positive impacts for thousands of children and adults. The MENTOR Network provides an array of community-based services in a variety of settings—homes, day program facilities, community settings, and clinical environments—meaning that the technology requirements vary for staff in each program. Read... [Read More]

IT Service Management: User Enablement & Adoption

Closing the Gap Between User Expectations and IT Service Realities

June 23 , 2016 By Arnie McKinnis

Welcome to this blog series – 10 Must Ask Questions When Buying (or re-signing) a Service Management Solution. If you missed the previous post, catch up with the link below. Question #1: How will service management enable my end users, and will they use it? Nothing is more important for IT than to understand user needs and create services which support them. The challenge for IT today is closing the gap... [Read More]

Cardno excels with EasyVista IT Service Management (ITSM)

Baseline Highlights EV Customer for Service Management Enhancements

June 22 , 2016 By Katie McKenna

Did you hear? Our customer, Cardno, a large engineering and environmental service company, was featured in this recent Baseline article: “Service Management Tool Supports Engineering Firm.” In the article, Mike Madden, IT operations manager for Cardno, details the many headaches their employees and IT staff experienced with their previous help desk system. Essentially, it was not user-friendly, agile, or easy to manage without the help of expensive consultants. With help... [Read More]

EasyVista Service Management Customer: Villanova University

Villanova University Shares ITSM Challenges and Triumphs

June 21 , 2016 By Katie McKenna

At last year’s EV Connect customer conference, I had the pleasure of dining at the unofficial Higher Education table where customers from Villanova University and Samford University sat during our dinner cruise down the Mississippi River. Naturally there was a lot of talk about service management on campus and the specific challenges faced by Higher Ed IT organizations. In light of the consumerization of IT era and all the expectations... [Read More]

Questions for selecting enterprise service management software

10 Must Ask Questions When Buying (or re-signing) a Service Management Solution

June 16 , 2016 By Arnie McKinnis

As an IT professional, you have one of the toughest jobs within the company–managing technology that enables an entire organization and supporting revenue growth while containing expenses. IT has also evolved from managing pure infrastructure, to delivering and integrating services. Those services are increasingly mobile and being delivered to savvy technical users who are more than willing to create their own solutions if IT is unwilling or unable provide them.... [Read More]

Gartner Peer Insights: EasyVista Earns 5.0 Score on Crowd-sourced Review Site

June 14 , 2016 By Katie McKenna

Crowd-sourced review sites like Yelp and TripAdvisor are used every day by consumers to evaluate everything from where to get new car tires to which hotel to book for their next Caribbean vacation. The high-tech world has now caught on, because just like picking your favorite restaurant, when you buy software you want first-hand experience from someone who’s been there before. Getting honest feedback from ’real world’ users can sometimes... [Read More]

Deb Moses Talks Service Management Offices (SMOs) and CSI

VerisVisalign CEO Deborah Moses: Every Organization Needs a Service Management Office

June 7 , 2016 By Katie McKenna

This blog marks the kickoff of our brand new “View from the Top” series. This series will examine critical trends, challenges, and opportunities as seen through the eyes of leaders and experts in service management. Our inaugural post features an interview with Deborah Moses, Founder and CEO of VerisVisalign. In addition to being a knowledgeable and respected IT veteran, Moses is also an accomplished professional speaker and author of "Change... [Read More]

PinkNORTH16: See EasyVista ITSM ITIL solutions

See EasyVista’s Mobile-first and ITIL Consistent Service Management Platform at PinkNORTH16

June 2 , 2016 By Katie McKenna

Best practice frameworks are a central component to IT Service Management success. Whether through ITIL®, COBIT®, DevOps, Lean IT, or a combination of these methodologies, organizations around the world are dramatically improving service delivery, lowering costs, and reducing risks. But let’s face it, the implementation and ongoing management of such processes can often fall into the “easier said than done” category. IT organizations face a multitude of questions and roadblocks... [Read More]