Drag & Drop ITSM: Codeless means fast service delivery

Delivering Rapid Business Value with Easy Codeless Service Design

July 27 , 2016 By Arnie McKinnis

Welcome back to the series – 10 Must Ask Questions When Buying (or re-signing) a Service Management Solution. If you missed previous posts, catch up with the links below. Question #4: What does it take to design a new service? There’s no doubt—IT is in the service business. In fact, over the past few years, planning, designing, developing, delivering, and managing services is the hallmark of industry leading IT organizations.... [Read More]

The ITSM Review: The role of ITSM in the Digital Workplace

ITSM Tools, Service Delivery & Being Awesome

July 20 , 2016 By Sherry Macias

Vawns Murphy is right on point when she begins in her recent article, "I’ve said it before and I’ll say it again. Being just 'good enough' isn’t good enough anymore." And she continues, "We live in an age of innovation and CSI (Continual Service Improvement); where we need to be continually adapting to changing business priorities and finding ways to be leaner and more agile in our delivery. But let’s face... [Read More]

service delivery must be easy in ITSM

Services Must be Easy to Deliver to Achieve Service Management Success

July 19 , 2016 By Arnie McKinnis

Welcome back to the series – 10 Must Ask Questions When Buying (or re-signing) a Service Management Solution. If you missed previous posts, catch up with the links below. Question #3: What resources are required to implement and manage the service management solution? Service Management is the single most important tool used by IT organizations to manage technology and support users. For decades, ITSM platforms and tools have been used... [Read More]

The ITSM Mobility Challenge in a BYOD World

The Emerging Mobility Challenge: Supporting User Productivity in a BYOD World

July 14 , 2016 By Arnie McKinnis

Welcome back to the series – 10 Must Ask Questions When Buying (or re-signing) a Service Management Solution. If you missed previous posts, catch up with the links below. Question #2: Can service be accessed from different types of devices? In our personal lives, we are in constant movement, going from one place to the next. Even during our busy days, most of us are never “out of touch” with... [Read More]

The Service Desk is Key to the Digital Workplace

Just Announced! Today’s Service Desk Deemed On-ramp to the Digital Workplace

July 13 , 2016 By Sherry Macias

Yesterday EasyVista announced that the IT service desk has become the on-ramp for the evolving Digital Workplace. This is a clear trend evidenced by the surge of adoption among customers’ employees wanting consumer-like services from IT, as well as leading Gartner analysts, both indicating that the service desk is expanding its role from simply IT support to a key enabler of employee service. Over the last year, the ratio of EasyVista’s... [Read More]

EasyVista ITSM Keeps Domtar Service Desk Happy

Domtar Keeps Users and Service Desk Staff Happy with EasyVista

July 1 , 2016 By Katie McKenna

Despite managing a diverse set of applications due to frequent mergers and acquisitions, Domtar, a leading provider of fiber-based products, has kept users happy and reduced IT help desk turnover. Their secret? Domtar transformed ITSM processes with EasyVista and hasn’t looked back since. IT World Canada recently sat down with Domtar’s Michel Meunier, VP of IT, and EasyVista’s Kevin Coppins, GM of North America, to dig deeper into this manufacturing... [Read More]