Calculating the total cost of service delivery of an ITSM solution

How to Calculate Total Cost of Service Delivery of an ITSM Solution

August 26 , 2016 By Arnie McKinnis

Welcome back to the series – 10 Must Ask Questions When Buying (or re-signing) a Service Management Solution. If you missed previous posts, catch up with the links below. Question #8: Can it help control and reduce service delivery costs? Any technology used by your organization, specifically the tools used to manage and operate IT, ultimately need to help reduce costs. For many, this is the overriding decision when making... [Read More]

Synergy ITSM's Kent Shiver shares best practices for service management solution replacements

Replacing Your ITSM Tool? Synergy’s Kent Shiver Shares Essential Tips & Trends

August 24 , 2016 By Chris Dunn

EasyVista recently launched a custom replacement program for BMC Service Desk Express customers looking for a more viable ITSM solution. And that got us thinking about the trends influencing service management tool replacements, as well as the best practices organizations should use when making the switch. Kent Shiver, Director of IT Service Delivery at Synergy ITSM, is uniquely qualified to answer these questions. As a former BMC Software Premier Level... [Read More]

Demand in the Digital Workplace Drives EasyVista Growth

EasyVista Announces Record Growth in H1 and $8.4M Investment as Demand Surges in ITSM and the Digital Workplace

August 17 , 2016 By Katie McKenna

It’s an exciting day with two major announcements from EasyVista. First, we blew out a record first half period of any year in EasyVista history. At the same time, we raised funding from investors in Europe and the US. It’s clear that more and more enterprises are moving towards enabling a user-centric work environment, utilizing mobile-first and SaaS technologies to get there. With the service desk proving to be the... [Read More]

Select Seamless Integration Capabilities for First-rate Service Delivery

August 12 , 2016 By Arnie McKinnis

Welcome back to the series – 10 Must Ask Questions When Buying (or re-signing) a Service Management Solution. If you missed previous posts, catch up with the links below. Question #7: Can it integrate with my other software and cloud solutions? We live in a connected world. Our lives are increasingly managed through our smartphones. We message, call, order, watch, and pay—all through the convenience of our handy mobile devices.... [Read More]

Gartner Report: Make Mobile Part of Your Digital Workplace Strategy

Free Gartner Report Advises IT to Leverage Enterprise Mobility for ROI in The Digital Workplace

August 11 , 2016 By Katie McKenna

The Digital Workplace has become the talk of the IT town—and for good reason. There’s a lot of value IT can drive into the business by increasing the ROI of mobility into their organizations. This also gives IT the ability to become the "onramp" to the digital workplace by increasing efficiencies, employee engagement, and agility. A successful strategy all comes down to creating a more consumerized work environment for the... [Read More]

Mobile-first service management enables a global workforce

Why Mobile-first Matters in a Service Management Solution

August 9 , 2016 By Arnie McKinnis

Welcome back to the series – 10 Must Ask Questions When Buying (or re-signing) a Service Management Solution. If you missed previous posts, catch up with the links below. Question #6: How well can it meet the needs of my globally dispersed organization? Even some of the smallest companies in the world have both global customers and employees. Just as our workforce is more mobile, companies themselves have become more... [Read More]

Non-IT Service Delivery Capabilities

Driving Business Innovation with Service Management

August 4 , 2016 By Arnie McKinnis

Welcome back to the series – 10 Must Ask Questions When Buying (or re-signing) a Service Management Solution. If you missed previous posts, catch up with the links below. Question #5: Besides IT, what other services can it manage? Technology is the underpinning of every modern organization. There is not a single company on the Global 2000 list that doesn’t significantly invest in the technology their employees use daily. Whether... [Read More]

EasyVista Higher Ed ITSM Customer: Columbus State University

Columbus State University Selects EasyVista to Provide Superior Services to Students and Staff

August 2 , 2016 By Katie McKenna

Today we’re coming to you from Booth 629 at the 2016 Campus Technology Conference in Boston. This annual event is a hotspot for campus IT leaders to discuss strategic initiatives, emerging trends, and technological innovations within the higher education sphere. It’s the must-attend event for those wanting hands-on experience with the latest IT innovations that are transforming higher learning institutions. It’s also the perfect setting for today’s EasyVista announcement: Columbus... [Read More]