WADOC shares how Automation and Self-service improved ITSM

From iPhones to Tasers: EasyVista Helps WADOC IT Support Their 8,000 Users

September 30 , 2016 By Katie McKenna

The best quote from yesterday’s InformationWeek article featuring our customer Washington Department of Corrections, didn’t make it to print. In fact, it was in our first meeting with Susan Nunziata, InformationWeek’s Editorial Director, who said: “This is one of our more unique end user customer stories of the year.” And it really is. It’s always exciting to see how our technology is being leveraged in unique ways by interesting customers—and... [Read More]

EasyVista CFO Talks ITSM, Digital Workplace & Goals

EasyVista’s New CFO Shares Thoughts on ITSM, The Digital Workplace, and Upcoming Goals

September 26 , 2016 By Katie McKenna

In case you haven’t heard, Vincent Migayrou has been appointed as EasyVista’s Chief Financial Officer. Vincent joins us as a seasoned, 30+ year finance and operations pro with a focus on IT and fast growth businesses. His extensive experience in high growth companies comes at a particularly fortuitous time as EasyVista continues to celebrate its recent $8.4M Investment and record growth in H1 of this year. Vincent was kind enough to... [Read More]

Create Enterprise Apps or Portals in Minutes with Apps Builder

New Video: EasyVista Apps Builder – Create Enterprise Apps or Portals in Minutes!

September 21 , 2016 By Katie McKenna

Interested to learn how you can empower your digital workforce with no-code business apps? In two short minutes, Chris Dunn, product expert at EasyVista gives a quick rundown and demo of core EasyVista functionalities so you can see just how easy it is to offer superior service delivery. In our EasyVista Apps Builder video, Chris tackles the subject of custom enterprise portals and apps. This topic is top of mind... [Read More]

service management solution provider partnership

Best Practices for Forming a Successful Partnership with a Service Management Vendor

September 16 , 2016 By Arnie McKinnis

Welcome back to the series – 10 Must Ask Questions When Buying (or re-signing) a Service Management Solution. If you missed previous posts, catch up with the links below. Question #10: How do you partner with us to ensure our success? Talk is easy.  Delivering actual results is much tougher.  Evaluating whether a Service Management solution will deliver ultimately comes down to determining if the vendor has what it takes... [Read More]

Gartner Magic Quadrant for IT Service Support Management (ITSSM) Tools

There’s no Magic to Being Recognized on the Gartner MQ (Again)

September 15 , 2016 By Sherry Macias

I’m excited for our announcement today that EasyVista has been named in the August 2016 Gartner Magic Quadrant for IT Service Support and Management Tools Report for another consecutive year! In fact, we are one of only 10 companies to be recognized among the more than 450 that offer ITSSM products today! Mind boggling, right? Clearly with that much technology to parse through in the market, Gartner’s MQ research is... [Read More]

5 Things That Prove a Service Management Vendor is Invested in Your Success

5 Things That Prove a Service Management Vendor is Invested in Your Success

September 2 , 2016 By Arnie McKinnis

Welcome back to the series – 10 Must Ask Questions When Buying (or re-signing) a Service Management Solution. If you missed previous posts, catch up with the links below. Question #9: How do you ensure my success? Major technology purchases can come with unexpected surprises.  Perhaps the perfect project plan created prior to the purchase bears little resemblance to the final project plan. Or maybe the tool doesn’t integrate with... [Read More]