FUSION 16 IT Service Management (ITSM) Conference

FUSION 16: Why What Happens in Vegas, Won’t Stay in Vegas

October 31 , 2016 By Katie McKenna

It’s said that “what happens in Vegas, stays in Vegas.” But that’s not always the case. No, I’m not talking about dealing with the aftermath of an Elvis-officiated wedding. I’m talking about FUSION, the annual service management conference and expo held by itSMF USA and HDI. This event brings together thousands of top IT service management professionals to network and learn with the best. The ultimate goal being to return... [Read More]

Free ITSM Solution Maturity Assessment

How to Quickly Assess Your ITSM Maturity for Free

October 28 , 2016 By Katie McKenna

Benchmarking your ITSM capabilities can be difficult work but it’s a necessity for any top-notch IT organization. In order to plan for process improvements and set realistic goals, you need to know where you stand today. Now listen up because I have an exceptionally easy way for you to check your ITSM maturity. We’ve teamed up with an objective and experienced third-party consulting firm to offer complimentary, customized ITSM maturity... [Read More]

ITIL Mythbusting: Change Management

ITIL Mythbusting: Change Management Truths You Needed Yesterday

October 26 , 2016 By Katie McKenna

Myths are a funny thing…If something is around long enough, myths will form, and like rolling a snowball down a hill, get larger over time. This is the case with ITIL, the core best practices guiding ITSM solutions today. It’s frightening how many falsehoods are still touted as truths. If you are responsible for your service management, you don’t want to miss this article. Read on through this series to... [Read More]

EV Connect EasyVista ITSM solution event

EV Connect 2016 Highlights!

October 24 , 2016 By Katie McKenna

Record Attendance, Thought-leadership Discussion, Hands-on Labs, Karaoke, & Ghost Hunting Can you believe that EV Connect 2016 has officially wrapped? It’s bittersweet that an event the EV team spent months preparing for has successfully concluded and now our attendee customers are relaying back positive feedback on all aspects of the event. This year’s EV Connect included three days packed with sessions, networking, good food, and fun in this fabulous city... [Read More]

EV Connect 2016 Service Management Conference

EV Connect 2016: Double the Attendees, Double the Fun

October 11 , 2016 By Katie McKenna

You know you’re doing something right when attendance for your annual user conference more than doubles! EasyVista employees, customers, and partners are once again taking over the French Quarter in New Orleans for EV Connect 2016 (October 10-12). And this year, we have twice the number of excited customers ready to explore how EasyVista’s innovations in service management and mobility can help them further achieve their ITSM goals. You can... [Read More]

ITSM Automation and Workflows Demo

New Video: Automation as the Service Management Secret Weapon

October 7 , 2016 By Katie McKenna

If you’re like many of the other IT professionals we speak with each day, you’re looking for the secret weapon to increased productivity, improved quality, and significant cost reduction. In that case, it’s absolutely essential to add Automation to your service management arsenal. See the possibilities for yourself in our latest two minute video which features our drag-and-drop workflow engine and various templates. The video illustrates that not only are... [Read More]