IoT is Driving the Need for Asset and Configuration Management

4 Reasons Why the IoT is Driving the Need for Asset and Configuration Management

July 26 , 2017 By Justin Roux

The Internet of Things (IoT) continues to be an area of interest for IT media – with articles speaking of many th­­­ings, from the technology itself, through security (and high-profile breaches), to how the IoT is linked to big data, and more recently, artificial intelligence (AI). For corporate IT departments, such media coverage offers both warnings and compelling use cases of the technology to improve business operations, analytics and decision-making... [Read More]

Self-service IT portals and apps eGuide

NEW ITSM eGuide: 4 Ways to Deliver a Better Self-Service Experience

July 20 , 2017 By Katie McKenna

In the world of ITSM, self-service portals and apps have been recognized for their enormous potential benefits including: Cost savings, decreased service desk workloads, and improved employee satisfaction. Now keep in mind I said “potential benefits.” Those advantages can only be realized when self-service is done right and widely adopted by end-users—which seems to be a challenge for even the most advanced IT organizations. During our recent webinar with ITSM.tools,... [Read More]

SaaS ITSM Vendor Considerations

4 Important Considerations When Selecting a SaaS ITSM Tool Vendor

July 13 , 2017 By Stephen Mann

Buying, or investing in, a new IT service management (ITSM) tool has never been easy. From the early days of IT help desk tools, when there was a need to justify the extra expense of a fit-for-purpose tool over using something internally created. Through to modern day ITSM, and enterprise service management, where there are just so many ITSM tools to choose from. In the last decade, the ITSM tool... [Read More]