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Higher Education Service Management

Higher Ed Webinar: Supercharging Service Delivery in the Mobile Era

March 25, 2016 By Katie McKenna

Higher Ed IT organizations face a unique set of service delivery challenges. Campus IT isn’t just about keeping the lights on anymore. It’s about providing an increasing number of services to a growing crowd of tech savvy and self-sufficient consumers. Educational IT is undergoing a major shift—a switch from managing... [Read More]

Mobile-first embraced by Enterprise IT

Enterprises Welcome Mobile-first Service Management – EasyVista Soars

March 16, 2016 By Katie McKenna

The mobile imperative movement is here and it’s only going to intensify. According to IDC predictions, mobile workers will account for nearly three quarters (72.3%) of the total US workforce by 2020. The growing usage of mobile devices coupled with rising expectations from users in the workplace means that mobile... [Read More]

Mobile first for enterprise service management

It’s a Mobile, Mobile, Mobile World…Time to Embrace It

March 4, 2016 By Arnie McKinnis

You need to go no further than any gathering of people—the mall, a restaurant, a sporting event—to realized we have become a connected, mobile society. We can debate why that is; what you can’t debate are the facts, and these are just a few: • In 2009, smartphone shipments came... [Read More]

ITSM software vendor selection tips

How to Pick a Software Provider You’ll Love

February 29, 2016 By Benoit Tessier

This post was originally published on G2 Crowd's website as part of their Thought Leadership Program which aims to provide general tips, insights and content to aid business professionals involved in the software buying process. Picking the right vendor for your next software solution is no easy task. Technology investments are... [Read More]

Higher Ed Harnesses Service Management to Tame IoT

Gonzaga University Chooses a Better Service Management Solution to Crush IoT Challenges

February 25, 2016 By Katie McKenna

What happens when 7,400+ students show up with eight IoT-enabled devices each as campus IT struggles with an inefficient service desk solution that’s about to become un-supported? This may sound like the start of a bad joke—or nightmare—but it’s exactly the predicament that Gonzaga University found itself in. Read on... [Read More]

service management, ITSSM, ITIL resources roundup

The Round Up: The Best of the Best 2015

February 17, 2016 By Katie McKenna

As the social media guru here at EasyVista, I’m always looking for the latest and greatest Service Management resources to share with our growing number of followers—whether it’s new market research, an interesting case study, a thought leadership article, industry trends, or breaking news stories. I’m sure I’m not alone... [Read More]

Digital Transformation Award won with EasyVista Mobile Tech

PwC France Wins Digital Transformation Award with EasyVista Mobile Technology

February 11, 2016 By Katie McKenna

We’re thrilled to announce that EasyVista client, PwC France, took home the first place trophy in the DSI category at the “Trophées de Transformation Numérique” event in Paris on Tuesday night! Held by IT Solutions Magazine and solutions-numeriques.com, the Digital Transformation Awards honored 22 companies that deployed IT projects within the last... [Read More]

Superbowl tactics for ITSM Service Desk Improvements

Where are the Monday Morning Quarterbacks in IT?

February 8, 2016 By Christopher Morgan

With the conclusion of the 2015 NFL season upon us, water coolers and break rooms are about to be inundated with that perennial beast, the Monday Morning Quarterback. With the gift of hindsight in hand, these creatures suddenly produce all the answers, a winning strategy, and play-by-play metrics of success.... [Read More]

Villanova University Takes on BYOD, Optimizes ITSM & Service Desk

Villanova University Proves Higher Ed Can Meet BYOE Head On

February 4, 2016 By Katie McKenna

We’ve said it before, and we’ll say it again: Higher Ed IT professionals have the toughest jobs in the IT galaxy. Not only do they encounter the usual demands of managing IT and non-IT services, they have added complexities stemming from onboarding/offboarding thousands of users per year and servicing the... [Read More]

EasyVista at Pink16 Service Management Event

What’s EasyVista Doing at Pink16? It’s Not What You Expect

January 29, 2016 By Katie McKenna

It’s almost that time again! We’re excited to be gearing up for Pink Elephant’s 20th Annual IT Service Management Conference & Exhibition! Taking place February 14-18, 2016 in Las Vegas, the theme of Pink16 is IT @ The Speed of Change. According to Pink Elephant, “You need to be quick,... [Read More]