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Consumerization Insights from Gartner

Consumerize Your Enterprise Software Before It Consumes You – Part 4, Gartner Report

January 14, 2016 By Kevin Coppins

The following is the final installment of a four part series exploring key takeaways from a recently published Gartner report entitled “Consumerize Your Enterprise Software Before it Consumes You” by analyst Brian Prentice. EasyVista is making the report available for download, get it today. Part 4: Consumerize Service Management With EasyVista,... [Read More]

Consumerize Your Enterprise Software Applications

Consumerize Your Enterprise Software Before It Consumes You – Part 3, Gartner Report

January 12, 2016 By Kevin Coppins

The following is Part 3 of a four part series exploring key takeaways from a recently published Gartner report entitled “Consumerize Your Enterprise Software Before it Consumes You” by analyst Brian Prentice. EasyVista is making the report available for download, get it today. Part 3: Recommended steps to consumerize Enterprise... [Read More]

Consumerization of IT Recommendations from Gartner

Consumerize Your Enterprise Software Before It Consumes You – Part 2, Gartner Report

January 8, 2016 By Kevin Coppins

The following is Part 2 of a four part series exploring key takeaways from a recently published Gartner report entitled “Consumerize Your Enterprise Software Before it Consumes You” by analyst Brian Prentice. EasyVista is making the report available for download, get it today. Part 2: What it means to be... [Read More]

IT Consumerization Takeaways from Gartner Research

Consumerize Your Enterprise Software Before It Consumes You – Part 1, Gartner Report

January 7, 2016 By Kevin Coppins

The following is Part 1 of a four part series exploring key takeaways from a recently published Gartner report entitled “Consumerize Your Enterprise Software Before it Consumes You” by analyst Brian Prentice. EasyVista is making the report available for download, get it today. Part 1: Closing the experience gap Challenges... [Read More]

Mobile First Service Management

And the Winner of the Leading Trend of 2016 is…!!!

December 23, 2015 By Katie McKenna

The trends in 2015 Service Management speak to the needs of customers, and to what’s next. EV has been busy with innovations leading the market to meet those expectations. With the ‘demand’ of “customer-obsessed models” from our customers around the world, our focus for next year is to extend beyond... [Read More]

Problem Management best practices via Star Wars

Why Darth Vader Needed a Problem Manager – Episode III

December 18, 2015 By Christopher Morgan

Episode III: How You Can Use Problem Management as a Force for Good Christopher Morgan is a Senior Solution Consultant with EasyVista, a provider of IT Service Management software platforms that help organizations consumerize their IT. This is a three-part essay on the value of having a Problem Management process... [Read More]

Happy New Year in Service Management

Throwback Thursday: Ramping Up for Another Stellar Year

December 17, 2015 By Katie McKenna

EasyVista has had a fantastic year helping customers around the world consumerize their IT services in 2015. In celebration, we're flashing back to our ‘super cool’ Happy New Year e-card from January of this year. We look forward to ushering in 2016 with continued innovation and excellence, powering organizations into... [Read More]

ITIL Problem Management via Star Wars

Why Darth Vader Needed a Problem Manager – Episode II

December 16, 2015 By Christopher Morgan

Episode II: Problem Management: It’s Not a Trap! Christopher Morgan is a Senior Solution Consultant with EasyVista, a provider of IT Service Management software platforms that help organizations consumerize their IT. This is a three-part essay on the value of having a Problem Management process in place, set a long... [Read More]

Problem Management via Darth Vader, Star Wars

Why Darth Vader Needed a Problem Manager – Episode I

December 15, 2015 By Christopher Morgan

Episode I: Why You Should Never Underestimate the Power of Problem Management Christopher Morgan is a Senior Solution Consultant with EasyVista, a provider of IT Service Management software platforms that help organizations consumerize their IT. This is a three-part essay on the value of having a Problem Management process in... [Read More]

Service Management 2015 recap

The Ultimate 2015 Service Management Recap Webinar

December 11, 2015 By Katie McKenna

Earlier this year, EasyVista partnered up with Pink Elephant and kicked off our must-watch webinar series: The Changing Face of Enterprise Service Management. Clearly the series struck a chord with viewers as it garnered high attendance and positive feedback from many of you dealing with your own change in your service management roles.... [Read More]