no image
ITIL Problem Management via Star Wars

Why Darth Vader Needed a Problem Manager – Episode II

December 16, 2015 By Christopher Morgan

Episode II: Problem Management: It’s Not a Trap! Christopher Morgan is a Senior Solution Consultant with EasyVista, a provider of IT Service Management software platforms that help organizations consumerize their IT. This is a three-part essay on the value of having a Problem Management process in place, set a long... [Read More]

Problem Management via Darth Vader, Star Wars

Why Darth Vader Needed a Problem Manager – Episode I

December 15, 2015 By Christopher Morgan

Episode I: Why You Should Never Underestimate the Power of Problem Management Christopher Morgan is a Senior Solution Consultant with EasyVista, a provider of IT Service Management software platforms that help organizations consumerize their IT. This is a three-part essay on the value of having a Problem Management process in... [Read More]

Service Management 2015 recap

The Ultimate 2015 Service Management Recap Webinar

December 11, 2015 By Katie McKenna

Earlier this year, EasyVista partnered up with Pink Elephant and kicked off our must-watch webinar series: The Changing Face of Enterprise Service Management. Clearly the series struck a chord with viewers as it garnered high attendance and positive feedback from many of you dealing with your own change in your service management roles.... [Read More]

Service Management IT Hero

Overcome Obstacles of Digital Transformation: Find Your Inner Luke or Samwise

December 7, 2015 By Evan Carlson

J.R.R. Tolkien considered Samwise Gamgee as “the chief hero” of his The Lord of the Rings trilogy. He was selfless and determined to help his neighbor and friend, Frodo, succeed in a nearly impossible quest. They were both physically small and, according to some, insignificant in the grand scheme of... [Read More]

BYOD at Thanksgiving

When BYOD Shows Up at the Thanksgiving Table…

November 25, 2015 By Katie McKenna

Warm wishes of a happy and healthy Thanksgiving to all of our customers, partners, employees, and friends around the world! This year, we are thankful that we were able to meet so many of you in person this month at EV Connect 2015 in New Orleans. We had such a good... [Read More]

EV Connect 2015

10 Things Attendees Loved About EV Connect 2015

November 20, 2015 By Katie McKenna

EasyVista customers, partners, employees, and executives came together November 4-5 to network, share their experiences, and learn from one another at EV Connect 2015 in New Orleans. Following in the wake of the FUSION 15 conference, our event boasted a collaborative environment with open communication and discussions on essential service... [Read More]

EV Connect Forum Top User

EV Connect Launches, Connecting EV Customers and Partners Around the World!

November 18, 2015 By Sherry Macias

Nov 4th and 5th were two of the most exciting days of this year, spending 2 days with our customers and partners in New ‘OAR-linz’ (pronounced as the locals do, I’ve learned!). We dined on the famous Créole Queen paddle boat and the next day was rich with invigorating presentations... [Read More]

How Universities Get an “A+” in Service Management From Students on the Move

October 28, 2015 By Sherry Macias

We know that CIOs and their teams in the corporate world are focused on how to bring more digital services and capabilities to their workforce. But you’re hard pressed to find the need so acute as in the world of Higher Education. Imagine managing the ‘onboarding’ and ‘offboarding’ thousands of... [Read More]

THE MARTIAN: Why Being a Higher Ed CIO is the Hardest IT Job in the Galaxy

October 23, 2015 By Kevin Coppins

In my role I get to spend time with all kinds of professionals across a wide array of industries.  It's why I enjoy what I do, always learning and getting to see "the real world" from the trenches of modern IT.  I always have to chuckle when I hear a... [Read More]

Case Study: Wireless Analytics Transforms their IT by Replacing Legacy ITSM

October 21, 2015 By Katie McKenna

Check out this case study about Wireless Analytics and their journey in growing beyond their existing ITSM solution and discovering a new service management solution—one that meets all the modern demands of their business. Many of our customers are battling this challenge today. The IT landscape has changed with the... [Read More]