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Service Management IT Hero

Overcome Obstacles of Digital Transformation: Find Your Inner Luke or Samwise

December 7, 2015 By Evan Carlson

J.R.R. Tolkien considered Samwise Gamgee as “the chief hero” of his The Lord of the Rings trilogy. He was selfless and determined to help his neighbor and friend, Frodo, succeed in a nearly impossible quest. They were both physically small and, according to some, insignificant in the grand scheme of... [Read More]

BYOD at Thanksgiving

When BYOD Shows Up at the Thanksgiving Table…

November 25, 2015 By Katie McKenna

Warm wishes of a happy and healthy Thanksgiving to all of our customers, partners, employees, and friends around the world! This year, we are thankful that we were able to meet so many of you in person this month at EV Connect 2015 in New Orleans. We had such a good... [Read More]

EV Connect 2015

10 Things Attendees Loved About EV Connect 2015

November 20, 2015 By Katie McKenna

EasyVista customers, partners, employees, and executives came together November 4-5 to network, share their experiences, and learn from one another at EV Connect 2015 in New Orleans. Following in the wake of the FUSION 15 conference, our event boasted a collaborative environment with open communication and discussions on essential service... [Read More]

EV Connect Forum Top User

EV Connect Launches, Connecting EV Customers and Partners Around the World!

November 18, 2015 By Sherry Macias

Nov 4th and 5th were two of the most exciting days of this year, spending 2 days with our customers and partners in New ‘OAR-linz’ (pronounced as the locals do, I’ve learned!). We dined on the famous Créole Queen paddle boat and the next day was rich with invigorating presentations... [Read More]

How Universities Get an “A+” in Service Management From Students on the Move

October 28, 2015 By Sherry Macias

We know that CIOs and their teams in the corporate world are focused on how to bring more digital services and capabilities to their workforce. But you’re hard pressed to find the need so acute as in the world of Higher Education. Imagine managing the ‘onboarding’ and ‘offboarding’ thousands of... [Read More]

THE MARTIAN: Why Being a Higher Ed CIO is the Hardest IT Job in the Galaxy

October 23, 2015 By Kevin Coppins

In my role I get to spend time with all kinds of professionals across a wide array of industries.  It's why I enjoy what I do, always learning and getting to see "the real world" from the trenches of modern IT.  I always have to chuckle when I hear a... [Read More]

Case Study: Wireless Analytics Transforms their IT by Replacing Legacy ITSM

October 21, 2015 By Katie McKenna

Check out this case study about Wireless Analytics and their journey in growing beyond their existing ITSM solution and discovering a new service management solution—one that meets all the modern demands of their business. Many of our customers are battling this challenge today. The IT landscape has changed with the... [Read More]

What Type of BBQ’ers Do You Have On Your Team?

October 8, 2015 By Christopher Morgan

If it’s getting close to lunchtime, you may not want to read ahead.  I was going to write about IT team dynamics, but instead I decided that we should have a discussion about BBQ. Yes, BBQ, the art and science of cooking delicious meat.  The interesting thing is that for... [Read More]

Pitbull, Facilities or the IT Help Desk? Who gets the call?

October 7, 2015 By Kevin Coppins

It's going to happen.  Your executive briefing center has been upgraded to the latest in LED technology, with the room lights automatically shifting to match the presenter/time of day/customer logo/the carpet - whatever might make the sale.  It's super cool, customers are impressed, partners are wowed and the electric bill... [Read More]

Free Gartner Research That’ll Influence Your ITSSM Short List

October 5, 2015 By Katie McKenna

Have you heard the news? Gartner released its new Critical Capabilities for IT Service Support Management Tools report. Published on August 25, 2015, the research report is designed to help IT leaders evaluate which ITSSM products are best suited to meet their organization’s needs based on I&O maturity level. Gartner... [Read More]