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What Type of BBQ’ers Do You Have On Your Team?

October 8, 2015 By Christopher Morgan

If it’s getting close to lunchtime, you may not want to read ahead.  I was going to write about IT team dynamics, but instead I decided that we should have a discussion about BBQ. Yes, BBQ, the art and science of cooking delicious meat.  The interesting thing is that for... [Read More]

Pitbull, Facilities or the IT Help Desk? Who gets the call?

October 7, 2015 By Kevin Coppins

It's going to happen.  Your executive briefing center has been upgraded to the latest in LED technology, with the room lights automatically shifting to match the presenter/time of day/customer logo/the carpet - whatever might make the sale.  It's super cool, customers are impressed, partners are wowed and the electric bill... [Read More]

Free Gartner Research That’ll Influence Your ITSSM Short List

October 5, 2015 By Katie McKenna

Have you heard the news? Gartner released its new Critical Capabilities for IT Service Support Management Tools report. Published on August 25, 2015, the research report is designed to help IT leaders evaluate which ITSSM products are best suited to meet their organization’s needs based on I&O maturity level. Gartner... [Read More]

Why is it so hard to define Services?

September 29, 2015 By Christopher Morgan

Everyone in an IT organization should know how his or her team provides value to the business. Defining your Services is a key factor in accomplishing this goal. Services—what your organization offers to your customers—are both the pinnacle and the foundation of an IT organization, yet it seems to me... [Read More]

G2 Crowd, the ‘YELP’ of Enterprise raises $7 Million in Funding!

September 22, 2015 By Katie McKenna

Here at EasyVista, we are extremely excited for G2 Crowd, a leading B2B software review platform, for securing $7 million in its latest round of funding. G2 Crowd describes itself as “Yelp for enterprise.” It’s a powerful tool for those researching potential technology purchases. Many of our own customers have... [Read More]

4 Reasons You Must Visit EasyVista at FUSION 15

September 14, 2015 By Katie McKenna

We love being a sponsor of FUSION 15 because it’s the perfect place for ITSM experts and novices alike to gain critical knowledge of processes and industry tools that can help add value to their business. This year, itSMF USA and HDI are hosting FUSION in New Orleans from November... [Read More]

Tech Execs Reveal Major IoT Insights

September 7, 2015 By Katie McKenna

In an effort to gain a deeper understanding of the Internet of Things space from a leadership perspective, Tom Smith, Industry analyst at DZone, interviewed 22 technology executives, including EasyVista General Manager of NA, Kevin Coppins. It was discovered that the executives often had similar views on the current and... [Read More]