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ITIL Service Request Management

ITIL Mythbusting: Service Request Management Facts to Keep IT and End Users on Cloud Nine

February 16, 2017 By Katie McKenna

Can you believe it’s time to investigate our final case? In this closing installment, we’ll focus on the top myths surrounding Service Request Management—a process that if done well can make IT’s job easier while delighting end users. Vawns Murphy, ITIL/ITSM expert and Principle Analyst and Research Director at ITSM.Tools,... [Read More]

IT Career Lessons from ITSM Expert

Insightful Career Lessons That Will Help Pave Your Way to Your IT Dream Job

February 15, 2017 By Sherry Macias

This “View From The Top” post features our own Kevin Coppins, General Manager of the Americas, who was recently published in the IT Leadership section of InformationWeek.com.  If you’re interested in real career advice coupled with an entertaining read, check out the article From “Reluctant Accountant” To IT Dream Job:... [Read More]

Pink17 ITSM - Las Vegas

Pink17 & EasyVista: What You Need to Know Before Stepping Foot in Fabulous Las Vegas

February 14, 2017 By Katie McKenna

Vegas is always a good time and we can’t wait to participate as a gold sponsor there next week at Pink Elephant’s 21st Annual IT Service Management Conference. This year, the show takes place February 19-21 at the lovely Bellagio Hotel. With 12 tracks and over 140 sessions covering topics... [Read More]

Shadow IT & ITSM Best Practices

Experts Share Tips on Shadow IT Prevention

February 10, 2017 By Katie McKenna

In a world that offers quite literally thousands of tools to increase productivity, it’s become increasingly easier for employees to switch to the dark side of Shadow IT. By circumventing IT through the use of unauthorized solutions and applications, employees are opening their organizations up to security, compliancy, and data privacy... [Read More]

ITIL Configuration Management Myths

ITIL Mythbusting: Is Configuration Management too difficult for little gain?

February 3, 2017 By Katie McKenna

Welcome back to the ITIL Mythbuster series! Configuration Management can be a complicated and mighty feat for any organization. Perhaps that’s why there is so much misinformation swirling around this particular ITIL process. No worries! Vawns Murphy, ITIL/ITSM expert and Principle Analyst and Research Director at ITSM.Tools, is here to... [Read More]

ITSM Virtual Training Courses from EasyVista

EasyVista Virtual Training is Coming to YOU

January 13, 2017 By Katie McKenna

At EasyVista we often say that we “strive for successful customers, not just ‘happy’ ones.” In fact, this is not just a motto it’s one of our core values. To that end, we’re excited to announce a new Virtual Training offering from EasyVista Education Services that will help you boost... [Read More]

Problem Management ITIL myths

ITIL Mythbusting: Problem Management vs. Incident Management? Think Batman vs. Columbo

January 10, 2017 By Katie McKenna

Do you know your Problem Management facts from fiction? Now that we’ve busted the top myths on Change Management and Incident Management, we’re ready to set the record straight on Problem Management with our favorite ITIL Mythbuster, Vawns Murphy. I assure you we’re all in good hands here. As a... [Read More]

EasyVista ITSM Automation & Innovation in 2017

New Year, New Innovations from EasyVista

January 5, 2017 By Sherry Macias

January 1 of 2017 represents the start of a very exciting year for us at EasyVista. But it’s also a time to reflect and express thanks for our truly amazing year of 2016. Please enjoy the Happy New Year card that expresses our gratitude to our customers, partners, and other... [Read More]

451 Research Webinar Recap: Impacts of Mobile on ITSM & the Service Desk

The Why, What, and How of Mobile’s Impact on the Service Desk

January 4, 2017 By Katie McKenna

Indulge me for a moment and raise your hand if you’ve seen an increase in mobile device usage for standard business applications (like email for example). If you’re anything like the 100% of audience members who answered “yes” to this polling question during our recent webinar with 451 Research, then... [Read More]

EasyVista passes SSAE-16 Type 2 audit for SaaS / Cloud ITSM

EasyVista Ensures Compliance with Completion of SSAE-16 Type 2 Audit

December 21, 2016 By Katie McKenna

These days when evaluating ITSM solutions, most organizations have “SaaS-based” at the very top of their criteria lists. In fact, during H1 of this year, EasyVista saw record growth of customers moving their ITSM solutions to SaaS-based in North America. A cloud-based service management tool ensures that organizations can continue... [Read More]