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The American Red Cross Selects EasyVista ITSM

The American Red Cross Chooses EasyVista to Manage IT Services for Its Volunteers and Employees

March 28, 2017 By Katie McKenna

Here at EasyVista, we take great pride in the fact that our solution powers amazing organizations that truly make a difference in the lives of others. Our solutions enable organizations to work more efficiently and save money so they can focus on the things that matter. We’re thrilled to announce... [Read More]

Enterprise Service Desk Traffic

Ubiquitous Technology Means More Traffic for the Enterprise Service Desk

March 22, 2017 By Katie McKenna

On a typical workday morning, I start checking emails on my iPhone when I first wake up. When I get to my desk, I fire up my laptop, read through my notifications on Workplace, review my social media postings schedule for the day using a SaaS platform, and perhaps publish... [Read More]

ITSM Maturity Survey Results

How Mature is Your ITSM Strategy? Our Webinar Has the Answers!

March 14, 2017 By Katie McKenna

Have you ever wondered how your ITSM maturity stacks up against other IT organizations? We recently partnered with a third-party survey and data analysis firm to provide free customized ITSM maturity reports to IT service desk professionals who took the survey. Now, those survey results are in and we’re ready... [Read More]

Must haves for a secure ITSM SaaS solution

Catch the Webinar Replay: Top 10 Must-Haves for a Secure ITSM SaaS Solution

March 2, 2017 By Katie McKenna

Did you miss this week’s webinar: Top 10 Must-Haves for a Secure ITSM SaaS Platform? No worries! We’ve got you covered with the on-demand replay that you can enjoy at your convenience. This webinar replay features insights into what to look for in a SaaS-based ITSM solution from EasyVista’s own... [Read More]

EasyVista H2 2016 Revenue Growth

EasyVista Announces 14% Increase in Worldwide Revenue Growth

March 1, 2017 By Katie McKenna

Coming off of last year’s announcement of our H1 2016 results, we’re proud to share that the momentum continued throughout the year—culminating in a 14% increase in revenue growth for 2016! This growth in revenue was driven by a surge in  SaaS sales, continued product innovation, and deeper penetration in... [Read More]

ITSM Customer Success: Agnesian HealthCare

Agnesian HealthCare Centralizes ITSM with EasyVista, Wins Award

February 24, 2017 By Katie McKenna

The very first step to solving most problems is research. Whether Google-ing “how-to” instructions for a home improvement project or reading reviews to choose the perfect gym, the goal is to learn from those that have succeeded before. This is especially applicable in IT—no reason to reinvent the ITSM wheel... [Read More]

Top 10 Must-haves for a Secure ITSM SaaS Platform

Webinar: Top 10 Checklist for Choosing a SaaS ITSM Tool

February 22, 2017 By Katie McKenna

These days, it seems you can get just about anything your IT heart desires in “as-a-service” form. Given the substantial cost-savings, scalability, and performance benefits that come with cloud-based offerings, it’s no surprise that all types of software vendors have jumped on the SaaS train. The tricky part isn’t finding... [Read More]

ITIL Service Request Management

ITIL Mythbusting: Service Request Management Facts to Keep IT and End Users on Cloud Nine

February 16, 2017 By Katie McKenna

Can you believe it’s time to investigate our final case? In this closing installment, we’ll focus on the top myths surrounding Service Request Management—a process that if done well can make IT’s job easier while delighting end users. Vawns Murphy, ITIL/ITSM expert and Principle Analyst and Research Director at ITSM.Tools,... [Read More]

IT Career Lessons from ITSM Expert

Insightful Career Lessons That Will Help Pave Your Way to Your IT Dream Job

February 15, 2017 By Sherry Macias

This “View From The Top” post features our own Kevin Coppins, General Manager of the Americas, who was recently published in the IT Leadership section of InformationWeek.com.  If you’re interested in real career advice coupled with an entertaining read, check out the article From “Reluctant Accountant” To IT Dream Job:... [Read More]

Pink17 ITSM - Las Vegas

Pink17 & EasyVista: What You Need to Know Before Stepping Foot in Fabulous Las Vegas

February 14, 2017 By Katie McKenna

Vegas is always a good time and we can’t wait to participate as a gold sponsor there next week at Pink Elephant’s 21st Annual IT Service Management Conference. This year, the show takes place February 19-21 at the lovely Bellagio Hotel. With 12 tracks and over 140 sessions covering topics... [Read More]