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Gartner Report: Make Mobile Part of Your Digital Workplace Strategy

Free Gartner Report Advises IT to Leverage Enterprise Mobility for ROI in The Digital Workplace

August 11, 2016 By Katie McKenna

The Digital Workplace has become the talk of the IT town—and for good reason. There’s a lot of value IT can drive into the business by increasing the ROI of mobility into their organizations. This also gives IT the ability to become the "onramp" to the digital workplace by increasing... [Read More]

Mobile-first service management enables a global workforce

Why Mobile-first Matters in a Service Management Solution

August 9, 2016 By Arnie McKinnis

Welcome back to the series – 10 Must Ask Questions When Buying (or re-signing) a Service Management Solution. If you missed previous posts, catch up with the links below. Question #6: How well can it meet the needs of my globally dispersed organization? Even some of the smallest companies in... [Read More]

Non-IT Service Delivery Capabilities

Driving Business Innovation with Service Management

August 4, 2016 By Arnie McKinnis

Welcome back to the series – 10 Must Ask Questions When Buying (or re-signing) a Service Management Solution. If you missed previous posts, catch up with the links below. Question #5: Besides IT, what other services can it manage? Technology is the underpinning of every modern organization. There is not... [Read More]

EasyVista Higher Ed ITSM Customer: Columbus State University

Columbus State University Selects EasyVista to Provide Superior Services to Students and Staff

August 2, 2016 By Katie McKenna

Today we’re coming to you from Booth 629 at the 2016 Campus Technology Conference in Boston. This annual event is a hotspot for campus IT leaders to discuss strategic initiatives, emerging trends, and technological innovations within the higher education sphere. It’s the must-attend event for those wanting hands-on experience with... [Read More]

Drag & Drop ITSM: Codeless means fast service delivery

Delivering Rapid Business Value with Easy Codeless Service Design

July 27, 2016 By Arnie McKinnis

Welcome back to the series – 10 Must Ask Questions When Buying (or re-signing) a Service Management Solution. If you missed previous posts, catch up with the links below. Question #4: What does it take to design a new service? There’s no doubt—IT is in the service business. In fact,... [Read More]

The ITSM Review: The role of ITSM in the Digital Workplace

ITSM Tools, Service Delivery & Being Awesome

July 20, 2016 By Sherry Macias

Vawns Murphy is right on point when she begins in her recent article, "I’ve said it before and I’ll say it again. Being just 'good enough' isn’t good enough anymore." And she continues, "We live in an age of innovation and CSI (Continual Service Improvement); where we need to be continually... [Read More]

service delivery must be easy in ITSM

Services Must be Easy to Deliver to Achieve Service Management Success

July 19, 2016 By Arnie McKinnis

Welcome back to the series – 10 Must Ask Questions When Buying (or re-signing) a Service Management Solution. If you missed previous posts, catch up with the links below. Question #3: What resources are required to implement and manage the service management solution? Service Management is the single most important... [Read More]

The ITSM Mobility Challenge in a BYOD World

The Emerging Mobility Challenge: Supporting User Productivity in a BYOD World

July 14, 2016 By Arnie McKinnis

Welcome back to the series – 10 Must Ask Questions When Buying (or re-signing) a Service Management Solution. If you missed previous posts, catch up with the links below. Question #2: Can service be accessed from different types of devices? In our personal lives, we are in constant movement, going... [Read More]

The Service Desk is Key to the Digital Workplace

Just Announced! Today’s Service Desk Deemed On-ramp to the Digital Workplace

July 13, 2016 By Sherry Macias

Yesterday EasyVista announced that the IT service desk has become the on-ramp for the evolving Digital Workplace. This is a clear trend evidenced by the surge of adoption among customers’ employees wanting consumer-like services from IT, as well as leading Gartner analysts, both indicating that the service desk is expanding its... [Read More]

EasyVista ITSM Keeps Domtar Service Desk Happy

Domtar Keeps Users and Service Desk Staff Happy with EasyVista

July 1, 2016 By Katie McKenna

Despite managing a diverse set of applications due to frequent mergers and acquisitions, Domtar, a leading provider of fiber-based products, has kept users happy and reduced IT help desk turnover. Their secret? Domtar transformed ITSM processes with EasyVista and hasn’t looked back since. IT World Canada recently sat down with... [Read More]