Pink18 & EasyVista

Pink18 & EasyVista: Take the Ticket Reduction Challenge

February 15, 2018 By Katie McKenna

Are you as excited as we are for the upcoming Pink18 conference (Feb 18-21, 2018) in Orlando? It’s sure to be a content-rich event filled with tons of learning opportunities. Staying true to its “Adopt, Adapt & Apply” theme, Pink18 boasts over 120 sessions and 12 tracks on topics ranging across all areas of ITSM, ITIL®, Lean IT, Agile, Scrum, DevOps, COBIT®, and more. As a proud, long-time sponsor of... [Read More]

The Associated Press Increases IT Service Availability

The Associated Press Increases IT Service Availability by 64% with EasyVista

January 8, 2018 By Katie McKenna

The Associated Press needs no introduction. For over 170 years, it has covered breaking news and provided in-depth investigative reports in pursuit of its mission to inform the world. The independent news cooperative has earned 52 Pulitzer Prizes and has become a household name in the process. The AP does whatever it takes to get news out to its member news organizations and customers—from its history of delivering the latest... [Read More]

Gartner Report: Redesign Your ITSM Tool RFP Process

How to Choose the Right ITSM Tool with a Revised RFP Process

December 14, 2017 By Katie McKenna

In a market of over 450 products, finding the right ITSM tool for one’s business can feel like the proverbial needle in a haystack scenario. Unfortunately, the numbers validate this common challenge and the resulting impact. Gartner estimates that by 2020, 90% will fail to obtain the intended ROI from their ITSM tool investment when they choose a solution without factoring in their organizational and process maturity. It’s often difficult... [Read More]

EMA White Paper: Next-Gen ITSM

EMA Shines a Light on Next-Gen ITSM [White Paper]

November 3, 2017 By Katie McKenna

Traditional ITSM centers on the service desk, but there’s no denying it has evolved into so much more. ITSM has become the natural answer to emerging problems such as how to overcome the growth of IT silos, promote and measure IT operations efficiencies, and consolidate critical insights for better IT-to-business planning. In fact, recent research from Enterprise Management Associates (EMA) shows the growing focus on ITSM as a “hub of... [Read More]

FUSION 17 Service Management Conference

Know Before You Go: FUSION 17 & EasyVista

October 24, 2017 By Katie McKenna

We’re thrilled to be heading back to the FUSION Conference & Expo, which takes place in Orlando, FL from October 31st to November 3rd. The annual service management event held by itSMF USA and HDI boasts 8 learning tracks, 100+ in-depth sessions, and loads of networking opportunities. It’s the kind of conference that has something for everyone. The event slogan for 2017 is a highly relevant one for EasyVista: “Driving... [Read More]

EV Connect 2017

EasyVista’s Global User Conference: First Stop – Orlando!

October 2, 2017 By Katie McKenna

It’s almost that time! EV Connect, our annual customer conference, is kicking off the first leg of its world tour in beautiful Orlando, FL from October 10-12th. Once again, we’re bringing EasyVista customers, partners, and industry experts together to share their experiences and insights through collaborative discussions, technical trainings, and customer success stories. The focus of EV Connect 2017 will be empowering enterprises to succeed with ITSM 2.0, the next... [Read More]

Transforming End-user Support with Next Generation ITSM

EasyVista & EMA Explore What’s Next in ITSM & End-User Support [Webinar]

September 28, 2017 By Katie McKenna

In the technology world, we’re always asking the same question: What’s next? This is true whether we’re discussing the recent Apple iPhone X announcement or cloud security best practices. We naturally want to rise to that next level to set ourselves up for success and ITSM is no different. ITSM has become an axis of innovation, acting as a unifying hub across all of IT. To keep pace and better... [Read More]

Service Management Automation in Healthcare IT

How Agnesian HealthCare Uses Service Management Automation to Manage More Tickets with Less Effort

August 25, 2017 By Katie McKenna

Initiatives to optimize costs in IT, coupled with growing numbers of service requests and the need to maximize agility and speed, often require IT organizations to do more with less — whether that means closing more tickets with a leaner staff or even utilizing a solution that builds service workflows without the need for coding knowledge. One of the best ways to free up your IT staff to focus on... [Read More]

Cloud ITSM Solutions

Evaluate Cloud ITSM Solutions with 8 Essential Questions

August 18, 2017 By Katie McKenna

Evaluating ITSM vendors is no easy task — and it only gets more complicated when looking at cloud ITSM solutions. There’s an extensive list of factors at play, not to mention security concerns to consider. That’s why it’s so important to start off asking the right questions to quickly narrow down your list of potential vendors. In our recent webinar, Not All Cloud ITSM Vendors Are Created Equal, our experts... [Read More]

Self-service IT portals and apps eGuide

NEW ITSM eGuide: 4 Ways to Deliver a Better Self-Service Experience

July 20, 2017 By Katie McKenna

In the world of ITSM, self-service portals and apps have been recognized for their enormous potential benefits including: Cost savings, decreased service desk workloads, and improved employee satisfaction. Now keep in mind I said “potential benefits.” Those advantages can only be realized when self-service is done right and widely adopted by end-users—which seems to be a challenge for even the most advanced IT organizations. During our recent webinar with,... [Read More]