Mobile-first embraced by Enterprise IT

Enterprises Welcome Mobile-first Service Management – EasyVista Soars

March 16 , 2016 By Katie McKenna

The mobile imperative movement is here and it’s only going to intensify. According to IDC predictions, mobile workers will account for nearly three quarters (72.3%) of the total US workforce by 2020. The growing usage of mobile devices coupled with rising expectations from users in the workplace means that mobile is no longer a secondary thought in Service Management; it’s a core and vital capability for business success. These trends... [Read More]

Mobile first for enterprise service management

It’s a Mobile, Mobile, Mobile World…Time to Embrace It

March 4 , 2016 By Arnie McKinnis

You need to go no further than any gathering of people—the mall, a restaurant, a sporting event—to realized we have become a connected, mobile society. We can debate why that is; what you can’t debate are the facts, and these are just a few: • In 2009, smartphone shipments came to 173.5 million units worldwide. In 2013, shipments passed the one billion mark for the first time in history. (Statista)... [Read More]

Villanova University Takes on BYOD, Optimizes ITSM & Service Desk

Villanova University Proves Higher Ed Can Meet BYOE Head On

February 4 , 2016 By Katie McKenna

We’ve said it before, and we’ll say it again: Higher Ed IT professionals have the toughest jobs in the IT galaxy. Not only do they encounter the usual demands of managing IT and non-IT services, they have added complexities stemming from onboarding/offboarding thousands of users per year and servicing the ever-increasing number of devices that the current generation is so fond of. It is truly a BYO-Everything environment. It’s important... [Read More]

Service Management 2015 recap

The Ultimate 2015 Service Management Recap Webinar

December 11 , 2015 By Katie McKenna

Earlier this year, EasyVista partnered up with Pink Elephant and kicked off our must-watch webinar series: The Changing Face of Enterprise Service Management. Clearly the series struck a chord with viewers as it garnered high attendance and positive feedback from many of you dealing with your own change in your service management roles. With this strong interest, we’re excited to provide a full recap of key takeaways from this series in our final... [Read More]

Service Management IT Hero

Overcome Obstacles of Digital Transformation: Find Your Inner Luke or Samwise

December 7 , 2015 By Evan Carlson

J.R.R. Tolkien considered Samwise Gamgee as “the chief hero” of his The Lord of the Rings trilogy. He was selfless and determined to help his neighbor and friend, Frodo, succeed in a nearly impossible quest. They were both physically small and, according to some, insignificant in the grand scheme of things; however, their focus and determination to support each other by using their unique skills towards the common goal proved... [Read More]

BYOD at Thanksgiving

When BYOD Shows Up at the Thanksgiving Table…

November 25 , 2015 By Katie McKenna

Warm wishes of a happy and healthy Thanksgiving to all of our customers, partners, employees, and friends around the world! This year, we are thankful that we were able to meet so many of you in person this month at EV Connect 2015 in New Orleans. We had such a good time networking and learning with you! While the BYOD / BYOE movement is pervasive, we hope it hasn't completely invaded... [Read More]

How Universities Get an “A+” in Service Management From Students on the Move

October 28 , 2015 By Sherry Macias

We know that CIOs and their teams in the corporate world are focused on how to bring more digital services and capabilities to their workforce. But you’re hard pressed to find the need so acute as in the world of Higher Education. Imagine managing the ‘onboarding’ and ‘offboarding’ thousands of students, twice a year. Not to mention the dynamic changes that occur within an entire student body and faculty in... [Read More]

THE MARTIAN: Why Being a Higher Ed CIO is the Hardest IT Job in the Galaxy

October 23 , 2015 By Kevin Coppins

In my role I get to spend time with all kinds of professionals across a wide array of industries.  It's why I enjoy what I do, always learning and getting to see "the real world" from the trenches of modern IT.  I always have to chuckle when I hear a Corporate CIO talk about the challenges of their BYOD policy and how they plan on dealing with "shadow IT". It's... [Read More]