Service Management Insights in Higher Education

Final Recommendations for Higher Ed in the Service Management Transition

April 7 , 2016 By James Bradley

This is the fourth and final blog post on the topic of Transforming the University with IT Service Management. The first three “The Evolution from Higher Ed CIO to Chief Services Provider,” “Revolutionizing the Student Experience with Service Management,”  and "Service Management Transition in the University: Three Keys to Success" provide useful background to this blog post. What must a Higher Education CIO do to adapt? As IT evolves in the service... [Read More]

higher education service management CIO

Service Management Transition in the University: Three Keys to Success

April 5 , 2016 By James Bradley

This is the third of four blogs on the topic of Transforming the University with IT Service Management. The first two “The Evolution from Higher Ed CIO to Chief Services Provider” and “Revolutionizing the Student Experience with Service Management” provide useful background to this blog post. For the CIO in transition to a Chief Services Provider, there are three keys to success: Speed and Continuity, Managing and Avoiding Risk, and... [Read More]

Student Portal Service Management

Revolutionizing the Student Experience with Service Management

March 31 , 2016 By James Bradley

This is the second of four blogs on the topic of Transforming the University with IT Service Management. The first one “The Evolution from Higher Ed CIO to Chief Services Provider” provides useful background to this blog post. One of the keys to transforming the university is the move from multiple silos delivering services to finding ways to pull together single service areas. One of the most obvious of these... [Read More]

Higher Education Service Management - Evolution of the Higher Ed CIO

The Evolution from Higher Ed CIO to Chief Services Provider

March 29 , 2016 By James Bradley

This is the first of four blogs on the topic of Transforming the University with IT Service Management. Higher Education’s IT departments are facing a shifting paradigm driven by changes in their customer base and in the capabilities of the market. Students, faculty, and staff have not been just users of IT services for some time—they are service consumers who obtain services themselves and are savvy enough to pull in... [Read More]

Consumerization Insights from Gartner

Consumerize Your Enterprise Software Before It Consumes You – Part 4, Gartner Report

January 14 , 2016 By Kevin Coppins

The following is the final installment of a four part series exploring key takeaways from a recently published Gartner report entitled “Consumerize Your Enterprise Software Before it Consumes You” by analyst Brian Prentice. EasyVista is making the report available for download, get it today. Part 4: Consumerize Service Management With EasyVista, our customers are able to automate and personalize service delivery for end user employees with a mobile-first platform. In essence,... [Read More]

Consumerize Your Enterprise Software Applications

Consumerize Your Enterprise Software Before It Consumes You – Part 3, Gartner Report

January 12 , 2016 By Kevin Coppins

The following is Part 3 of a four part series exploring key takeaways from a recently published Gartner report entitled “Consumerize Your Enterprise Software Before it Consumes You” by analyst Brian Prentice. EasyVista is making the report available for download, get it today. Part 3: Recommended steps to consumerize Enterprise Applications Gartner provides several recommendations for both the CIO and Application Leaders as they look to put the users of... [Read More]

Consumerization of IT Recommendations from Gartner

Consumerize Your Enterprise Software Before It Consumes You – Part 2, Gartner Report

January 8 , 2016 By Kevin Coppins

The following is Part 2 of a four part series exploring key takeaways from a recently published Gartner report entitled “Consumerize Your Enterprise Software Before it Consumes You” by analyst Brian Prentice. EasyVista is making the report available for download, get it today. Part 2: What it means to be customer-centric It’s not a secret to anyone working within Enterprise IT organizations, the outside world moves much faster than the... [Read More]

IT Consumerization Takeaways from Gartner Research

Consumerize Your Enterprise Software Before It Consumes You – Part 1, Gartner Report

January 7 , 2016 By Kevin Coppins

The following is Part 1 of a four part series exploring key takeaways from a recently published Gartner report entitled “Consumerize Your Enterprise Software Before it Consumes You” by analyst Brian Prentice. EasyVista is making the report available for download, get it today. Part 1: Closing the experience gap Challenges abound for both the CIO and the IT organization. The trend of having to do more with less to a... [Read More]

THE MARTIAN: Why Being a Higher Ed CIO is the Hardest IT Job in the Galaxy

October 23 , 2015 By Kevin Coppins

In my role I get to spend time with all kinds of professionals across a wide array of industries.  It's why I enjoy what I do, always learning and getting to see "the real world" from the trenches of modern IT.  I always have to chuckle when I hear a Corporate CIO talk about the challenges of their BYOD policy and how they plan on dealing with "shadow IT". It's... [Read More]

What Type of BBQ’ers Do You Have On Your Team?

October 8 , 2015 By Christopher Morgan

If it’s getting close to lunchtime, you may not want to read ahead.  I was going to write about IT team dynamics, but instead I decided that we should have a discussion about BBQ. Yes, BBQ, the art and science of cooking delicious meat.  The interesting thing is that for the countless styles of finished meals you get with BBQ—Cajun style Andouille sausage, St. Louis Style Ribs, Huli Huli Chicken,... [Read More]