Cloud ITSM Solutions

Evaluate Cloud ITSM Solutions with 8 Essential Questions

August 18 , 2017 By Katie McKenna

Evaluating ITSM vendors is no easy task — and it only gets more complicated when looking at cloud ITSM solutions. There’s an extensive list of factors at play, not to mention security concerns to consider. That’s why it’s so important to start off asking the right questions to quickly narrow down your list of potential vendors. In our recent webinar, Not All Cloud ITSM Vendors Are Created Equal, our experts... [Read More]

Cloud Service Management Vendor Questions

4 Key Questions to Ask a Cloud Service Management Vendor

August 2 , 2017 By Justin Roux

When evaluating SaaS ITSM vendors, companies can get bogged down in feature-to-feature comparison, overall technical capabilities, and length of implementation. These criteria are vital to your success but it's easy to lose focus on what really makes a cloud ITSM vendor – which is arguably one of the most important vendor partnerships in the enterprise today ­– the right long-term partner for your organization. In the early stages of your... [Read More]

Gartner Research on Future-ready ITSM Practices

Get Your $195 Gartner Research on “Future-ready” ITSM Practices for Free

April 14 , 2017 By Katie McKenna

H.G. Wells’ famous “adapt or perish” quote becomes more and more relevant as advancements in cloud and everything-as-a-service technologies evolve at rapid speed. When it comes to providing strategic value to the workplace, IT must be at the forefront of the latest best practices, tools, and critical skillsets. As Gartner puts it, your ITSM practices need to be “future-ready” to stay business relevant. Easier said than done, right? According to... [Read More]

ITSM SaaS March Madness Championship Results

April 6 , 2017 By Katie McKenna

March Madness is officially over (congrats to North Carolina!), so it seems like the perfect time to recap our own championship game. We decided to get in on the March Madness fun last month by holding a competition to find the top ITSM SaaS product feature. For three weeks, you voted for your favorite ITSM SaaS product features. Features with the fewest votes were eliminated each week until the champion... [Read More]

Must haves for a secure ITSM SaaS solution

Catch the Webinar Replay: Top 10 Must-Haves for a Secure ITSM SaaS Solution

March 2 , 2017 By Katie McKenna

Did you miss this week’s webinar: Top 10 Must-Haves for a Secure ITSM SaaS Platform? No worries! We’ve got you covered with the on-demand replay that you can enjoy at your convenience. This webinar replay features insights into what to look for in a SaaS-based ITSM solution from EasyVista’s own Global Director of Product Marketing, Chris Dunn. As a Gartner Alumn, Chris has tons of tips and considerations to take... [Read More]

EasyVista H2 2016 Revenue Growth

EasyVista Announces 14% Increase in Worldwide Revenue Growth

March 1 , 2017 By Katie McKenna

Coming off of last year’s announcement of our H1 2016 results, we’re proud to share that the momentum continued throughout the year—culminating in a 14% increase in revenue growth for 2016! This growth in revenue was driven by a surge in  SaaS sales, continued product innovation, and deeper penetration in strategic vertical markets. “We’re excited to see yet another six-month period where customer demand is driving our success in providing... [Read More]

Top 10 Must-haves for a Secure ITSM SaaS Platform

Webinar: Top 10 Checklist for Choosing a SaaS ITSM Tool

February 22 , 2017 By Katie McKenna

These days, it seems you can get just about anything your IT heart desires in “as-a-service” form. Given the substantial cost-savings, scalability, and performance benefits that come with cloud-based offerings, it’s no surprise that all types of software vendors have jumped on the SaaS train. The tricky part isn’t finding a vendor that provides a cloud-based solution; it’s finding the right vendor with a comprehensive and secure SaaS solution. Repeat... [Read More]

EasyVista passes SSAE-16 Type 2 audit for SaaS / Cloud ITSM

EasyVista Ensures Compliance with Completion of SSAE-16 Type 2 Audit

December 21 , 2016 By Katie McKenna

These days when evaluating ITSM solutions, most organizations have “SaaS-based” at the very top of their criteria lists. In fact, during H1 of this year, EasyVista saw record growth of customers moving their ITSM solutions to SaaS-based in North America. A cloud-based service management tool ensures that organizations can continue to offer essential services to their increasingly mobile workforce for less out-of-pocket costs inherent to "on premise" software expenditures. So... [Read More]

Select Seamless Integration Capabilities for First-rate Service Delivery

August 12 , 2016 By Arnie McKinnis

Welcome back to the series – 10 Must Ask Questions When Buying (or re-signing) a Service Management Solution. If you missed previous posts, catch up with the links below. Question #7: Can it integrate with my other software and cloud solutions? We live in a connected world. Our lives are increasingly managed through our smartphones. We message, call, order, watch, and pay—all through the convenience of our handy mobile devices.... [Read More]