ITSM Trends 2018

5 Top Technology Trends for ITSM to Address in 2018

March 1, 2018 By Justin Roux

Looking at the road ahead, there are at least five top technology trends to consider and address (from an ITSM perspective) in 2018, albeit trends that have straddled multiple years of interest and importance. 1. Security 2. Digital transformation 3. Artificial intelligence (AI) 4. The Internet of Things (IoT) or the Internet of Everything (IoE) 5. End-user/customer engagement and experience Although, these are as much about people change as they... [Read More]

FUSION 16 IT Service Management (ITSM) Conference

FUSION 16: Why What Happens in Vegas, Won’t Stay in Vegas

October 31, 2016 By Katie McKenna

It’s said that “what happens in Vegas, stays in Vegas.” But that’s not always the case. No, I’m not talking about dealing with the aftermath of an Elvis-officiated wedding. I’m talking about FUSION, the annual service management conference and expo held by itSMF USA and HDI. This event brings together thousands of top IT service management professionals to network and learn with the best. The ultimate goal being to return... [Read More]

Demand in the Digital Workplace Drives EasyVista Growth

EasyVista Announces Record Growth in H1 and $8.4M Investment as Demand Surges in ITSM and the Digital Workplace

August 17, 2016 By Katie McKenna

It’s an exciting day with two major announcements from EasyVista. First, we blew out a record first half period of any year in EasyVista history. At the same time, we raised funding from investors in Europe and the US. It’s clear that more and more enterprises are moving towards enabling a user-centric work environment, utilizing mobile-first and SaaS technologies to get there. With the service desk proving to be the... [Read More]

Gartner Report: Make Mobile Part of Your Digital Workplace Strategy

Free Gartner Report Advises IT to Leverage Enterprise Mobility for ROI in The Digital Workplace

August 11, 2016 By Katie McKenna

The Digital Workplace has become the talk of the IT town—and for good reason. There’s a lot of value IT can drive into the business by increasing the ROI of mobility into their organizations. This also gives IT the ability to become the "onramp" to the digital workplace by increasing efficiencies, employee engagement, and agility. A successful strategy all comes down to creating a more consumerized work environment for the... [Read More]

The ITSM Review: The role of ITSM in the Digital Workplace

ITSM Tools, Service Delivery & Being Awesome

July 20, 2016 By Sherry Macias

Vawns Murphy is right on point when she begins in her recent article, "I’ve said it before and I’ll say it again. Being just 'good enough' isn’t good enough anymore." And she continues, "We live in an age of innovation and CSI (Continual Service Improvement); where we need to be continually adapting to changing business priorities and finding ways to be leaner and more agile in our delivery. But let’s face... [Read More]

Digital Transformation Award won with EasyVista Mobile Tech

PwC France Wins Digital Transformation Award with EasyVista Mobile Technology

February 11, 2016 By Katie McKenna

We’re thrilled to announce that EasyVista client, PwC France, took home the first place trophy in the DSI category at the “Trophées de Transformation Numérique” event in Paris on Tuesday night! Held by IT Solutions Magazine and, the Digital Transformation Awards honored 22 companies that deployed IT projects within the last year that strongly impacted their organizations. EasyVista executives, including co-founders Sylvain Gauthier (CEO) and Jamal Labed (COO) were in attendance... [Read More]