EasyVista Knowesia Acquisition

EasyVista to Acquire Knowesia: 4 Reasons Why It Was the Right Move

June 16 , 2017 By Justin Roux

Today we announced that EasyVista is in the process of acquiring Knowesia, a self-help modeling and guided support software company.  We’re excited to make this announcement and to solidify our commitment to intelligent self-service for the enterprise. At EasyVista, we truly believe that Knowledge Management represents the foundation in which the future of ITSM will be built on. The goals of the enterprise are quickly shifting from “what can an... [Read More]

ITSM Customer Success

6 Ways Your ITSM Vendor’s Customer Success Team Can Help You Deliver Superior Customer Experiences

June 14 , 2017 By Sherry Rice

There’s a common misconception when it comes to working with customer success teams that the customers who are constantly calling are the ones having the most problems managing their ITSM solution. As a Customer Success Manager, I’m here to tell you that way of thinking could not be farther from the truth! It’s my job to proactively gain visibility into our customers’ needs and make sure they realize the maximum... [Read More]

ITSM Success with Mission Health

Mission Health Improves Vitals with ITIL & EasyVista ITSM

May 24 , 2017 By Katie McKenna

Like any first-rate health system organization, Mission Health is wholly committed to advancing the health and wellness of the people it serves. Sometimes those improvements come in the form of IT enhancements which power the organization’s 10,000+ healthcare workers behind the scenes. “We always remember there’s a patient at the other end of everything we do—and they may be in a life or death situation,” said Justin Meadows, Manager of... [Read More]

The American Red Cross Selects EasyVista ITSM

The American Red Cross Chooses EasyVista to Manage IT Services for Its Volunteers and Employees

March 28 , 2017 By Katie McKenna

Here at EasyVista, we take great pride in the fact that our solution powers amazing organizations that truly make a difference in the lives of others. Our solutions enable organizations to work more efficiently and save money so they can focus on the things that matter. We’re thrilled to announce today that The American Red Cross has selected EasyVista to improve service delivery to its employees and volunteers that are... [Read More]

ITSM Customer Success: Agnesian HealthCare

Agnesian HealthCare Centralizes ITSM with EasyVista, Wins Award

February 24 , 2017 By Katie McKenna

The very first step to solving most problems is research. Whether Google-ing “how-to” instructions for a home improvement project or reading reviews to choose the perfect gym, the goal is to learn from those that have succeeded before. This is especially applicable in IT—no reason to reinvent the ITSM wheel when other organizations are facing and overcoming the same issues. Agnesian HealthCare, a not-for-profit integrated healthcare system headquartered in Wisconsin,... [Read More]

EV Connect EasyVista ITSM solution event

EV Connect 2016 Highlights!

October 24 , 2016 By Katie McKenna

Record Attendance, Thought-leadership Discussion, Hands-on Labs, Karaoke, & Ghost Hunting Can you believe that EV Connect 2016 has officially wrapped? It’s bittersweet that an event the EV team spent months preparing for has successfully concluded and now our attendee customers are relaying back positive feedback on all aspects of the event. This year’s EV Connect included three days packed with sessions, networking, good food, and fun in this fabulous city... [Read More]

EV Connect 2016 Service Management Conference

EV Connect 2016: Double the Attendees, Double the Fun

October 11 , 2016 By Katie McKenna

You know you’re doing something right when attendance for your annual user conference more than doubles! EasyVista employees, customers, and partners are once again taking over the French Quarter in New Orleans for EV Connect 2016 (October 10-12). And this year, we have twice the number of excited customers ready to explore how EasyVista’s innovations in service management and mobility can help them further achieve their ITSM goals. You can... [Read More]

WADOC shares how Automation and Self-service improved ITSM

From iPhones to Tasers: EasyVista Helps WADOC IT Support Their 8,000 Users

September 30 , 2016 By Katie McKenna

The best quote from yesterday’s InformationWeek article featuring our customer Washington Department of Corrections, didn’t make it to print. In fact, it was in our first meeting with Susan Nunziata, InformationWeek’s Editorial Director, who said: “This is one of our more unique end user customer stories of the year.” And it really is. It’s always exciting to see how our technology is being leveraged in unique ways by interesting customers—and... [Read More]

EasyVista Higher Ed ITSM Customer: Columbus State University

Columbus State University Selects EasyVista to Provide Superior Services to Students and Staff

August 2 , 2016 By Katie McKenna

Today we’re coming to you from Booth 629 at the 2016 Campus Technology Conference in Boston. This annual event is a hotspot for campus IT leaders to discuss strategic initiatives, emerging trends, and technological innovations within the higher education sphere. It’s the must-attend event for those wanting hands-on experience with the latest IT innovations that are transforming higher learning institutions. It’s also the perfect setting for today’s EasyVista announcement: Columbus... [Read More]

The Service Desk is Key to the Digital Workplace

Just Announced! Today’s Service Desk Deemed On-ramp to the Digital Workplace

July 13 , 2016 By Sherry Macias

Yesterday EasyVista announced that the IT service desk has become the on-ramp for the evolving Digital Workplace. This is a clear trend evidenced by the surge of adoption among customers’ employees wanting consumer-like services from IT, as well as leading Gartner analysts, both indicating that the service desk is expanding its role from simply IT support to a key enabler of employee service. Over the last year, the ratio of EasyVista’s... [Read More]