Demand in the Digital Workplace Drives EasyVista Growth

EasyVista Announces Record Growth in H1 and $8.4M Investment as Demand Surges in ITSM and the Digital Workplace

August 17 , 2016 By Katie McKenna

It’s an exciting day with two major announcements from EasyVista. First, we blew out a record first half period of any year in EasyVista history. At the same time, we raised funding from investors in Europe and the US. It’s clear that more and more enterprises are moving towards enabling a user-centric work environment, utilizing mobile-first and SaaS technologies to get there. With the service desk proving to be the... [Read More]

The ITSM Mobility Challenge in a BYOD World

The Emerging Mobility Challenge: Supporting User Productivity in a BYOD World

July 14 , 2016 By Arnie McKinnis

Welcome back to the series – 10 Must Ask Questions When Buying (or re-signing) a Service Management Solution. If you missed previous posts, catch up with the links below. Question #2: Can service be accessed from different types of devices? In our personal lives, we are in constant movement, going from one place to the next. Even during our busy days, most of us are never “out of touch” with... [Read More]

IT Service Management: User Enablement & Adoption

Closing the Gap Between User Expectations and IT Service Realities

June 23 , 2016 By Arnie McKinnis

Welcome to this blog series – 10 Must Ask Questions When Buying (or re-signing) a Service Management Solution. If you missed the previous post, catch up with the link below. Question #1: How will service management enable my end users, and will they use it? Nothing is more important for IT than to understand user needs and create services which support them. The challenge for IT today is closing the gap... [Read More]

Mobile first for enterprise service management

It’s a Mobile, Mobile, Mobile World…Time to Embrace It

March 4 , 2016 By Arnie McKinnis

You need to go no further than any gathering of people—the mall, a restaurant, a sporting event—to realized we have become a connected, mobile society. We can debate why that is; what you can’t debate are the facts, and these are just a few: • In 2009, smartphone shipments came to 173.5 million units worldwide. In 2013, shipments passed the one billion mark for the first time in history. (Statista)... [Read More]

ITSM software vendor selection tips

How to Pick a Software Provider You’ll Love

February 29 , 2016 By Benoit Tessier

This post was originally published on G2 Crowd's website as part of their Thought Leadership Program which aims to provide general tips, insights and content to aid business professionals involved in the software buying process. Picking the right vendor for your next software solution is no easy task. Technology investments are not cheap and the devotion of proper ramp-up time, resources and training is necessary for success with any solution. Often... [Read More]

service management, ITSSM, ITIL resources roundup

The Round Up: The Best of the Best 2015

February 17 , 2016 By Katie McKenna

As the social media guru here at EasyVista, I’m always looking for the latest and greatest Service Management resources to share with our growing number of followers—whether it’s new market research, an interesting case study, a thought leadership article, industry trends, or breaking news stories. I’m sure I’m not alone in this quest which gave me the idea of rounding up our top read resources of 2015! Below you’ll find... [Read More]

Consumerization Insights from Gartner

Consumerize Your Enterprise Software Before It Consumes You – Part 4, Gartner Report

January 14 , 2016 By Kevin Coppins

The following is the final installment of a four part series exploring key takeaways from a recently published Gartner report entitled “Consumerize Your Enterprise Software Before it Consumes You” by analyst Brian Prentice. EasyVista is making the report available for download, get it today. Part 4: Consumerize Service Management With EasyVista, our customers are able to automate and personalize service delivery for end user employees with a mobile-first platform. In essence,... [Read More]

Consumerize Your Enterprise Software Applications

Consumerize Your Enterprise Software Before It Consumes You – Part 3, Gartner Report

January 12 , 2016 By Kevin Coppins

The following is Part 3 of a four part series exploring key takeaways from a recently published Gartner report entitled “Consumerize Your Enterprise Software Before it Consumes You” by analyst Brian Prentice. EasyVista is making the report available for download, get it today. Part 3: Recommended steps to consumerize Enterprise Applications Gartner provides several recommendations for both the CIO and Application Leaders as they look to put the users of... [Read More]

Consumerization of IT Recommendations from Gartner

Consumerize Your Enterprise Software Before It Consumes You – Part 2, Gartner Report

January 8 , 2016 By Kevin Coppins

The following is Part 2 of a four part series exploring key takeaways from a recently published Gartner report entitled “Consumerize Your Enterprise Software Before it Consumes You” by analyst Brian Prentice. EasyVista is making the report available for download, get it today. Part 2: What it means to be customer-centric It’s not a secret to anyone working within Enterprise IT organizations, the outside world moves much faster than the... [Read More]

IT Consumerization Takeaways from Gartner Research

Consumerize Your Enterprise Software Before It Consumes You – Part 1, Gartner Report

January 7 , 2016 By Kevin Coppins

The following is Part 1 of a four part series exploring key takeaways from a recently published Gartner report entitled “Consumerize Your Enterprise Software Before it Consumes You” by analyst Brian Prentice. EasyVista is making the report available for download, get it today. Part 1: Closing the experience gap Challenges abound for both the CIO and the IT organization. The trend of having to do more with less to a... [Read More]