ITSM Success with Mission Health

Mission Health Improves Vitals with ITIL & EasyVista ITSM

May 24 , 2017 By Katie McKenna

Like any first-rate health system organization, Mission Health is wholly committed to advancing the health and wellness of the people it serves. Sometimes those improvements come in the form of IT enhancements which power the organization’s 10,000+ healthcare workers behind the scenes. “We always remember there’s a patient at the other end of everything we do—and they may be in a life or death situation,” said Justin Meadows, Manager of... [Read More]

ITIL Service Request Management

ITIL Mythbusting: Service Request Management Facts to Keep IT and End Users on Cloud Nine

February 16 , 2017 By Katie McKenna

Can you believe it’s time to investigate our final case? In this closing installment, we’ll focus on the top myths surrounding Service Request Management—a process that if done well can make IT’s job easier while delighting end users. Vawns Murphy, ITIL/ITSM expert and Principle Analyst and Research Director at ITSM.Tools, will again be our guide to shining the light on commonly held ITIL falsehoods. Read on for Service Request Management... [Read More]

ITIL Configuration Management Myths

ITIL Mythbusting: Is Configuration Management too difficult for little gain?

February 3 , 2017 By Katie McKenna

Welcome back to the ITIL Mythbuster series! Configuration Management can be a complicated and mighty feat for any organization. Perhaps that’s why there is so much misinformation swirling around this particular ITIL process. No worries! Vawns Murphy, ITIL/ITSM expert and Principle Analyst and Research Director at ITSM.Tools, is here to debunk the top Configuration Management myths she’s encountered during her 15+ years in the business. In this post, you’ll get... [Read More]

Problem Management ITIL myths

ITIL Mythbusting: Problem Management vs. Incident Management? Think Batman vs. Columbo

January 10 , 2017 By Katie McKenna

Do you know your Problem Management facts from fiction? Now that we’ve busted the top myths on Change Management and Incident Management, we’re ready to set the record straight on Problem Management with our favorite ITIL Mythbuster, Vawns Murphy. I assure you we’re all in good hands here. As a 15+ year veteran and certified ITIL/ITSM expert, Vawns is overflowing with best practices, stories, and insider information that can optimize... [Read More]

ITIL Mythbusting: Incident Management

ITIL Mythbusting: Incident Management Facts That Will Supercharge Your Processes

November 15 , 2016 By Katie McKenna

It’s time to set the record straight on even more prevailing ITIL misconceptions—maybe ones you’ve encountered or believed yourself (gasp!). Once again, we’re joining forces with the Queen of ITIL Mythbusting, Vawns Murphy. Vawns is an ITIL/ITSM expert and the Principle Analyst and Research Director at ITSM.Tools. If you caught our Change Management post, you know that she replaces fiction with fact, plus provides detailed best practices to improve your... [Read More]

FUSION 16 IT Service Management (ITSM) Conference

FUSION 16: Why What Happens in Vegas, Won’t Stay in Vegas

October 31 , 2016 By Katie McKenna

It’s said that “what happens in Vegas, stays in Vegas.” But that’s not always the case. No, I’m not talking about dealing with the aftermath of an Elvis-officiated wedding. I’m talking about FUSION, the annual service management conference and expo held by itSMF USA and HDI. This event brings together thousands of top IT service management professionals to network and learn with the best. The ultimate goal being to return... [Read More]

Free ITSM Solution Maturity Assessment

How to Quickly Assess Your ITSM Maturity for Free

October 28 , 2016 By Katie McKenna

Benchmarking your ITSM capabilities can be difficult work but it’s a necessity for any top-notch IT organization. In order to plan for process improvements and set realistic goals, you need to know where you stand today. Now listen up because I have an exceptionally easy way for you to check your ITSM maturity. We’ve teamed up with an objective and experienced third-party consulting firm to offer complimentary, customized ITSM maturity... [Read More]

ITIL Mythbusting: Change Management

ITIL Mythbusting: Change Management Truths You Needed Yesterday

October 26 , 2016 By Katie McKenna

Myths are a funny thing…If something is around long enough, myths will form, and like rolling a snowball down a hill, get larger over time. This is the case with ITIL, the core best practices guiding ITSM solutions today. It’s frightening how many falsehoods are still touted as truths. If you are responsible for your service management, you don’t want to miss this article. Read on through this series to... [Read More]

WADOC shares how Automation and Self-service improved ITSM

From iPhones to Tasers: EasyVista Helps WADOC IT Support Their 8,000 Users

September 30 , 2016 By Katie McKenna

The best quote from yesterday’s InformationWeek article featuring our customer Washington Department of Corrections, didn’t make it to print. In fact, it was in our first meeting with Susan Nunziata, InformationWeek’s Editorial Director, who said: “This is one of our more unique end user customer stories of the year.” And it really is. It’s always exciting to see how our technology is being leveraged in unique ways by interesting customers—and... [Read More]

Select Seamless Integration Capabilities for First-rate Service Delivery

August 12 , 2016 By Arnie McKinnis

Welcome back to the series – 10 Must Ask Questions When Buying (or re-signing) a Service Management Solution. If you missed previous posts, catch up with the links below. Question #7: Can it integrate with my other software and cloud solutions? We live in a connected world. Our lives are increasingly managed through our smartphones. We message, call, order, watch, and pay—all through the convenience of our handy mobile devices.... [Read More]