Gartner Report: Redesign Your ITSM Tool RFP Process

How to Choose the Right ITSM Tool with a Revised RFP Process

December 14 , 2017 By Katie McKenna

In a market of over 450 products, finding the right ITSM tool for one’s business can feel like the proverbial needle in a haystack scenario. Unfortunately, the numbers validate this common challenge and the resulting impact. Gartner estimates that by 2020, 90% will fail to obtain the intended ROI from their ITSM tool investment when they choose a solution without factoring in their organizational and process maturity. It’s often difficult... [Read More]

EV Connect EasyVista ITSM solution event

EV Connect 2016 Highlights!

October 24 , 2016 By Katie McKenna

Record Attendance, Thought-leadership Discussion, Hands-on Labs, Karaoke, & Ghost Hunting Can you believe that EV Connect 2016 has officially wrapped? It’s bittersweet that an event the EV team spent months preparing for has successfully concluded and now our attendee customers are relaying back positive feedback on all aspects of the event. This year’s EV Connect included three days packed with sessions, networking, good food, and fun in this fabulous city... [Read More]

EV Connect 2016 Service Management Conference

EV Connect 2016: Double the Attendees, Double the Fun

October 11 , 2016 By Katie McKenna

You know you’re doing something right when attendance for your annual user conference more than doubles! EasyVista employees, customers, and partners are once again taking over the French Quarter in New Orleans for EV Connect 2016 (October 10-12). And this year, we have twice the number of excited customers ready to explore how EasyVista’s innovations in service management and mobility can help them further achieve their ITSM goals. You can... [Read More]

ITSM Automation and Workflows Demo

New Video: Automation as the Service Management Secret Weapon

October 7 , 2016 By Katie McKenna

If you’re like many of the other IT professionals we speak with each day, you’re looking for the secret weapon to increased productivity, improved quality, and significant cost reduction. In that case, it’s absolutely essential to add Automation to your service management arsenal. See the possibilities for yourself in our latest two minute video which features our drag-and-drop workflow engine and various templates. The video illustrates that not only are... [Read More]

Create Enterprise Apps or Portals in Minutes with Apps Builder

New Video: EasyVista Apps Builder – Create Enterprise Apps or Portals in Minutes!

September 21 , 2016 By Katie McKenna

Interested to learn how you can empower your digital workforce with no-code business apps? In two short minutes, Chris Dunn, product expert at EasyVista gives a quick rundown and demo of core EasyVista functionalities so you can see just how easy it is to offer superior service delivery. In our EasyVista Apps Builder video, Chris tackles the subject of custom enterprise portals and apps. This topic is top of mind... [Read More]

service management solution provider partnership

Best Practices for Forming a Successful Partnership with a Service Management Vendor

September 16 , 2016 By Arnie McKinnis

Welcome back to the series – 10 Must Ask Questions When Buying (or re-signing) a Service Management Solution. If you missed previous posts, catch up with the links below. Question #10: How do you partner with us to ensure our success? Talk is easy.  Delivering actual results is much tougher.  Evaluating whether a Service Management solution will deliver ultimately comes down to determining if the vendor has what it takes... [Read More]

Free Gartner Research That’ll Influence Your ITSSM Short List

October 5 , 2015 By Katie McKenna

Have you heard the news? Gartner released its new Critical Capabilities for IT Service Support Management Tools report. Published on August 25, 2015, the research report is designed to help IT leaders evaluate which ITSSM products are best suited to meet their organization’s needs based on I&O maturity level. Gartner analysts thoroughly vetted nine of the leading ITSSM tools, weighing the solutions on the critical capabilities required in four main... [Read More]

G2 Crowd, the ‘YELP’ of Enterprise raises $7 Million in Funding!

September 22 , 2015 By Katie McKenna

Here at EasyVista, we are extremely excited for G2 Crowd, a leading B2B software review platform, for securing $7 million in its latest round of funding. G2 Crowd describes itself as “Yelp for enterprise.” It’s a powerful tool for those researching potential technology purchases. Many of our own customers have posted reviews and used G2 Crowd to research their technology options. In fact, the reviews on EasyVista resulted in a... [Read More]