ITSM Customer Success: Agnesian HealthCare

Agnesian HealthCare Centralizes ITSM with EasyVista, Wins Award

February 24 , 2017 By Katie McKenna

The very first step to solving most problems is research. Whether Google-ing “how-to” instructions for a home improvement project or reading reviews to choose the perfect gym, the goal is to learn from those that have succeeded before. This is especially applicable in IT—no reason to reinvent the ITSM wheel when other organizations are facing and overcoming the same issues. Agnesian HealthCare, a not-for-profit integrated healthcare system headquartered in Wisconsin,... [Read More]

Top 10 Must-haves for a Secure ITSM SaaS Platform

Webinar: Top 10 Checklist for Choosing a SaaS ITSM Tool

February 22 , 2017 By Katie McKenna

These days, it seems you can get just about anything your IT heart desires in “as-a-service” form. Given the substantial cost-savings, scalability, and performance benefits that come with cloud-based offerings, it’s no surprise that all types of software vendors have jumped on the SaaS train. The tricky part isn’t finding a vendor that provides a cloud-based solution; it’s finding the right vendor with a comprehensive and secure SaaS solution. Repeat... [Read More]

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ITIL Service Request Management

ITIL Mythbusting: Service Request Management Facts to Keep IT and End Users on Cloud Nine

February 16 , 2017 By Katie McKenna

Can you believe it’s time to investigate our final case? In this closing installment, we’ll focus on the top myths surrounding Service Request Management—a process that if done well can make IT’s job easier while delighting end users. Vawns Murphy, ITIL/ITSM expert and Principle Analyst and Research Director at ITSM.Tools, will again be our guide to shining the light on commonly held ITIL falsehoods. Read on for Service Request Management... [Read More]

Pink17 ITSM - Las Vegas

Pink17 & EasyVista: What You Need to Know Before Stepping Foot in Fabulous Las Vegas

February 14 , 2017 By Katie McKenna

Vegas is always a good time and we can’t wait to participate as a gold sponsor there next week at Pink Elephant’s 21st Annual IT Service Management Conference. This year, the show takes place February 19-21 at the lovely Bellagio Hotel. With 12 tracks and over 140 sessions covering topics like ITSM, ITIL®, ISO, Lean IT, PRINCE®, and COBIT®, there’s something for everyone at Pink17. Keep reading for “what you... [Read More]

Shadow IT & ITSM Best Practices

Experts Share Tips on Shadow IT Prevention

February 10 , 2017 By Katie McKenna

In a world that offers quite literally thousands of tools to increase productivity, it’s become increasingly easier for employees to switch to the dark side of Shadow IT. By circumventing IT through the use of unauthorized solutions and applications, employees are opening their organizations up to security, compliancy, and data privacy risks. So how do you shut it down? To say preventing Shadow IT is complicated is an understatement. By its... [Read More]

ITIL Configuration Management Myths

ITIL Mythbusting: Is Configuration Management too difficult for little gain?

February 3 , 2017 By Katie McKenna

Welcome back to the ITIL Mythbuster series! Configuration Management can be a complicated and mighty feat for any organization. Perhaps that’s why there is so much misinformation swirling around this particular ITIL process. No worries! Vawns Murphy, ITIL/ITSM expert and Principle Analyst and Research Director at ITSM.Tools, is here to debunk the top Configuration Management myths she’s encountered during her 15+ years in the business. In this post, you’ll get... [Read More]

ITSM Virtual Training Courses from EasyVista

EasyVista Virtual Training is Coming to YOU

January 13 , 2017 By Katie McKenna

At EasyVista we often say that we “strive for successful customers, not just ‘happy’ ones.” In fact, this is not just a motto it’s one of our core values. To that end, we’re excited to announce a new Virtual Training offering from EasyVista Education Services that will help you boost your EV skillset and drive more service desk value into your business—all from the comfort of your own home, office,... [Read More]

Problem Management ITIL myths

ITIL Mythbusting: Problem Management vs. Incident Management? Think Batman vs. Columbo

January 10 , 2017 By Katie McKenna

Do you know your Problem Management facts from fiction? Now that we’ve busted the top myths on Change Management and Incident Management, we’re ready to set the record straight on Problem Management with our favorite ITIL Mythbuster, Vawns Murphy. I assure you we’re all in good hands here. As a 15+ year veteran and certified ITIL/ITSM expert, Vawns is overflowing with best practices, stories, and insider information that can optimize... [Read More]

EasyVista ITSM Automation & Innovation in 2017

New Year, New Innovations from EasyVista

January 5 , 2017 By Sherry Macias

January 1 of 2017 represents the start of a very exciting year for us at EasyVista. But it’s also a time to reflect and express thanks for our truly amazing year of 2016. Please enjoy the Happy New Year card that expresses our gratitude to our customers, partners, and other EasyVista friends who helped our record-breaking success in 2016! We wish you much prosperity, success, and happiness in the new... [Read More]

451 Research Webinar Recap: Impacts of Mobile on ITSM & the Service Desk

The Why, What, and How of Mobile’s Impact on the Service Desk

January 4 , 2017 By Katie McKenna

Indulge me for a moment and raise your hand if you’ve seen an increase in mobile device usage for standard business applications (like email for example). If you’re anything like the 100% of audience members who answered “yes” to this polling question during our recent webinar with 451 Research, then your hand is raised high. There’s no question that mobile trends and digital experience innovations have permeated today’s enterprise tech... [Read More]