ITSM Virtual Training Courses from EasyVista

EasyVista Virtual Training is Coming to YOU

January 13 , 2017 By Katie McKenna

At EasyVista we often say that we “strive for successful customers, not just ‘happy’ ones.” In fact, this is not just a motto it’s one of our core values. To that end, we’re excited to announce a new Virtual Training offering from EasyVista Education Services that will help you boost your EV skillset and drive more service desk value into your business—all from the comfort of your own home, office,... [Read More]

Problem Management ITIL myths

ITIL Mythbusting: Problem Management vs. Incident Management? Think Batman vs. Columbo

January 10 , 2017 By Katie McKenna

Do you know your Problem Management facts from fiction? Now that we’ve busted the top myths on Change Management and Incident Management, we’re ready to set the record straight on Problem Management with our favorite ITIL Mythbuster, Vawns Murphy. I assure you we’re all in good hands here. As a 15+ year veteran and certified ITIL/ITSM expert, Vawns is overflowing with best practices, stories, and insider information that can optimize... [Read More]

EasyVista ITSM Automation & Innovation in 2017

New Year, New Innovations from EasyVista

January 5 , 2017 By Sherry Macias

January 1 of 2017 represents the start of a very exciting year for us at EasyVista. But it’s also a time to reflect and express thanks for our truly amazing year of 2016. Please enjoy the Happy New Year card that expresses our gratitude to our customers, partners, and other EasyVista friends who helped our record-breaking success in 2016! We wish you much prosperity, success, and happiness in the new... [Read More]

451 Research Webinar Recap: Impacts of Mobile on ITSM & the Service Desk

The Why, What, and How of Mobile’s Impact on the Service Desk

January 4 , 2017 By Katie McKenna

Indulge me for a moment and raise your hand if you’ve seen an increase in mobile device usage for standard business applications (like email for example). If you’re anything like the 100% of audience members who answered “yes” to this polling question during our recent webinar with 451 Research, then your hand is raised high. There’s no question that mobile trends and digital experience innovations have permeated today’s enterprise tech... [Read More]

EasyVista passes SSAE-16 Type 2 audit for SaaS / Cloud ITSM

EasyVista Ensures Compliance with Completion of SSAE-16 Type 2 Audit

December 21 , 2016 By Katie McKenna

These days when evaluating ITSM solutions, most organizations have “SaaS-based” at the very top of their criteria lists. In fact, during H1 of this year, EasyVista saw record growth of customers moving their ITSM solutions to SaaS-based in North America. A cloud-based service management tool ensures that organizations can continue to offer essential services to their increasingly mobile workforce for less out-of-pocket costs inherent to "on premise" software expenditures. So... [Read More]

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ITSM Ghostbusters

EasyVista & 451 Research Webinar: Arm Your Service Desk for the Latest ITSM Trends

December 7 , 2016 By Katie McKenna

Today’s IT environment is a delicate mix of complex technologies such as mobile, virtualization, and cloud which converge to successfully deliver services. If we’re being honest, it can be challenging to provide efficient and superior service delivery in such a dynamic landscape. Unseen snafus happen, but these ‘ghosts’ can be proactively found and ‘busted’ to avoid interruption and disruption. Adding more pressure are today’s sky-high expectations. Thanks to the prevalence... [Read More]

EasyVista ITSM - Hot in 2016 Owler Award

EasyVista Named HOT and Top Trending Company by Owler!

November 29 , 2016 By Katie McKenna

EasyVista can officially add “Hot” to its long list of attributes. Owler, a crowdsourced competitive intelligence platform, has released its annual list of “HOT in 2016” winners, and let’s just say, the EV team is strutting with Bruno Mars swag singing: “I'm too hot (hot damn) Call the police and the fireman I'm too hot (hot damn) Make a dragon wanna retire man... I’M TOO HOT!" Our hotness aside, we... [Read More]

The Mobile-first Revolution in ITSM

The Mobile-first Revolution in ITSM

November 18 , 2016 By Cédric CibotVoisin

“Mobile-first” is no longer just an ITSM industry buzzword. Our consumption of digital is accelerating, and increasingly mobility plays a predominant role. In order to be effective and gain business value, IT organizations must take ownership and support digital transformation and its mobile elements in the service catalog and orchestration layers. The question is not if your IT organization should engage in mobile—it’s now a matter of when and how.... [Read More]

ITIL Mythbusting: Incident Management

ITIL Mythbusting: Incident Management Facts That Will Supercharge Your Processes

November 15 , 2016 By Katie McKenna

It’s time to set the record straight on even more prevailing ITIL misconceptions—maybe ones you’ve encountered or believed yourself (gasp!). Once again, we’re joining forces with the Queen of ITIL Mythbusting, Vawns Murphy. Vawns is an ITIL/ITSM expert and the Principle Analyst and Research Director at ITSM.Tools. If you caught our Change Management post, you know that she replaces fiction with fact, plus provides detailed best practices to improve your... [Read More]

FUSION 16 IT Service Management (ITSM) Conference

FUSION 16: Why What Happens in Vegas, Won’t Stay in Vegas

October 31 , 2016 By Katie McKenna

It’s said that “what happens in Vegas, stays in Vegas.” But that’s not always the case. No, I’m not talking about dealing with the aftermath of an Elvis-officiated wedding. I’m talking about FUSION, the annual service management conference and expo held by itSMF USA and HDI. This event brings together thousands of top IT service management professionals to network and learn with the best. The ultimate goal being to return... [Read More]