451 Research Webinar Recap: Impacts of Mobile on ITSM & the Service Desk

The Why, What, and How of Mobile’s Impact on the Service Desk

January 4 , 2017 By Katie McKenna

Indulge me for a moment and raise your hand if you’ve seen an increase in mobile device usage for standard business applications (like email for example). If you’re anything like the 100% of audience members who answered “yes” to this polling question during our recent webinar with 451 Research, then your hand is raised high. There’s no question that mobile trends and digital experience innovations have permeated today’s enterprise tech... [Read More]

EasyVista passes SSAE-16 Type 2 audit for SaaS / Cloud ITSM

EasyVista Ensures Compliance with Completion of SSAE-16 Type 2 Audit

December 21 , 2016 By Katie McKenna

These days when evaluating ITSM solutions, most organizations have “SaaS-based” at the very top of their criteria lists. In fact, during H1 of this year, EasyVista saw record growth of customers moving their ITSM solutions to SaaS-based in North America. A cloud-based service management tool ensures that organizations can continue to offer essential services to their increasingly mobile workforce for less out-of-pocket costs inherent to "on premise" software expenditures. So... [Read More]

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EasyVista ITSM - Hot in 2016 Owler Award

EasyVista Named HOT and Top Trending Company by Owler!

November 29 , 2016 By Katie McKenna

EasyVista can officially add “Hot” to its long list of attributes. Owler, a crowdsourced competitive intelligence platform, has released its annual list of “HOT in 2016” winners, and let’s just say, the EV team is strutting with Bruno Mars swag singing: “I'm too hot (hot damn) Call the police and the fireman I'm too hot (hot damn) Make a dragon wanna retire man... I’M TOO HOT!" Our hotness aside, we... [Read More]

The Mobile-first Revolution in ITSM

The Mobile-first Revolution in ITSM

November 18 , 2016 By Cédric CibotVoisin

“Mobile-first” is no longer just an ITSM industry buzzword. Our consumption of digital is accelerating, and increasingly mobility plays a predominant role. In order to be effective and gain business value, IT organizations must take ownership and support digital transformation and its mobile elements in the service catalog and orchestration layers. The question is not if your IT organization should engage in mobile—it’s now a matter of when and how.... [Read More]

EV Connect EasyVista ITSM solution event

EV Connect 2016 Highlights!

October 24 , 2016 By Katie McKenna

Record Attendance, Thought-leadership Discussion, Hands-on Labs, Karaoke, & Ghost Hunting Can you believe that EV Connect 2016 has officially wrapped? It’s bittersweet that an event the EV team spent months preparing for has successfully concluded and now our attendee customers are relaying back positive feedback on all aspects of the event. This year’s EV Connect included three days packed with sessions, networking, good food, and fun in this fabulous city... [Read More]

EV Connect 2016 Service Management Conference

EV Connect 2016: Double the Attendees, Double the Fun

October 11 , 2016 By Katie McKenna

You know you’re doing something right when attendance for your annual user conference more than doubles! EasyVista employees, customers, and partners are once again taking over the French Quarter in New Orleans for EV Connect 2016 (October 10-12). And this year, we have twice the number of excited customers ready to explore how EasyVista’s innovations in service management and mobility can help them further achieve their ITSM goals. You can... [Read More]

ITSM Automation and Workflows Demo

New Video: Automation as the Service Management Secret Weapon

October 7 , 2016 By Katie McKenna

If you’re like many of the other IT professionals we speak with each day, you’re looking for the secret weapon to increased productivity, improved quality, and significant cost reduction. In that case, it’s absolutely essential to add Automation to your service management arsenal. See the possibilities for yourself in our latest two minute video which features our drag-and-drop workflow engine and various templates. The video illustrates that not only are... [Read More]

Create Enterprise Apps or Portals in Minutes with Apps Builder

New Video: EasyVista Apps Builder – Create Enterprise Apps or Portals in Minutes!

September 21 , 2016 By Katie McKenna

Interested to learn how you can empower your digital workforce with no-code business apps? In two short minutes, Chris Dunn, product expert at EasyVista gives a quick rundown and demo of core EasyVista functionalities so you can see just how easy it is to offer superior service delivery. In our EasyVista Apps Builder video, Chris tackles the subject of custom enterprise portals and apps. This topic is top of mind... [Read More]

service management solution provider partnership

Best Practices for Forming a Successful Partnership with a Service Management Vendor

September 16 , 2016 By Arnie McKinnis

Welcome back to the series – 10 Must Ask Questions When Buying (or re-signing) a Service Management Solution. If you missed previous posts, catch up with the links below. Question #10: How do you partner with us to ensure our success? Talk is easy.  Delivering actual results is much tougher.  Evaluating whether a Service Management solution will deliver ultimately comes down to determining if the vendor has what it takes... [Read More]

Gartner Magic Quadrant for IT Service Support Management (ITSSM) Tools

There’s no Magic to Being Recognized on the Gartner MQ (Again)

September 15 , 2016 By Sherry Macias

I’m excited for our announcement today that EasyVista has been named in the August 2016 Gartner Magic Quadrant for IT Service Support and Management Tools Report for another consecutive year! In fact, we are one of only 10 companies to be recognized among the more than 450 that offer ITSSM products today! Mind boggling, right? Clearly with that much technology to parse through in the market, Gartner’s MQ research is... [Read More]