ITSM Maturity webinar replay

Catch the Webinar Replay: Grow-up! The State of ITSM 2017 – Industry Survey Results!

March 30 , 2017 By Katie McKenna

This week’s webinar, Grow-up! The State of ITSM 2017 - Industry Survey Results, had some of our highest attendance levels ever—proving that ITSM maturity is top of mind for many in IT. If you weren’t able to make it to the live webinar, be sure to check out the replay for the survey results and tips on how to uplevel your ITSM maturity. Webinar attendees learned some interesting findings from... [Read More]

ITSM Maturity Survey Results

How Mature is Your ITSM Strategy? Our Webinar Has the Answers!

March 14 , 2017 By Katie McKenna

Have you ever wondered how your ITSM maturity stacks up against other IT organizations? We recently partnered with a third-party survey and data analysis firm to provide free customized ITSM maturity reports to IT service desk professionals who took the survey. Now, those survey results are in and we’re ready to unveil some startling results! Watch the webinar replay to hear the aggregated results and learn where you stand compared to... [Read More]

Must haves for a secure ITSM SaaS solution

Catch the Webinar Replay: Top 10 Must-Haves for a Secure ITSM SaaS Solution

March 2 , 2017 By Katie McKenna

Did you miss this week’s webinar: Top 10 Must-Haves for a Secure ITSM SaaS Platform? No worries! We’ve got you covered with the on-demand replay that you can enjoy at your convenience. This webinar replay features insights into what to look for in a SaaS-based ITSM solution from EasyVista’s own Global Director of Product Marketing, Chris Dunn. As a Gartner Alumn, Chris has tons of tips and considerations to take... [Read More]

EasyVista H2 2016 Revenue Growth

EasyVista Announces 14% Increase in Worldwide Revenue Growth

March 1 , 2017 By Katie McKenna

Coming off of last year’s announcement of our H1 2016 results, we’re proud to share that the momentum continued throughout the year—culminating in a 14% increase in revenue growth for 2016! This growth in revenue was driven by a surge in  SaaS sales, continued product innovation, and deeper penetration in strategic vertical markets. “We’re excited to see yet another six-month period where customer demand is driving our success in providing... [Read More]

Top 10 Must-haves for a Secure ITSM SaaS Platform

Webinar: Top 10 Checklist for Choosing a SaaS ITSM Tool

February 22 , 2017 By Katie McKenna

These days, it seems you can get just about anything your IT heart desires in “as-a-service” form. Given the substantial cost-savings, scalability, and performance benefits that come with cloud-based offerings, it’s no surprise that all types of software vendors have jumped on the SaaS train. The tricky part isn’t finding a vendor that provides a cloud-based solution; it’s finding the right vendor with a comprehensive and secure SaaS solution. Repeat... [Read More]

451 Research Webinar Recap: Impacts of Mobile on ITSM & the Service Desk

The Why, What, and How of Mobile’s Impact on the Service Desk

January 4 , 2017 By Katie McKenna

Indulge me for a moment and raise your hand if you’ve seen an increase in mobile device usage for standard business applications (like email for example). If you’re anything like the 100% of audience members who answered “yes” to this polling question during our recent webinar with 451 Research, then your hand is raised high. There’s no question that mobile trends and digital experience innovations have permeated today’s enterprise tech... [Read More]

EasyVista passes SSAE-16 Type 2 audit for SaaS / Cloud ITSM

EasyVista Ensures Compliance with Completion of SSAE-16 Type 2 Audit

December 21 , 2016 By Katie McKenna

These days when evaluating ITSM solutions, most organizations have “SaaS-based” at the very top of their criteria lists. In fact, during H1 of this year, EasyVista saw record growth of customers moving their ITSM solutions to SaaS-based in North America. A cloud-based service management tool ensures that organizations can continue to offer essential services to their increasingly mobile workforce for less out-of-pocket costs inherent to "on premise" software expenditures. So... [Read More]

EasyVista ITSM - Hot in 2016 Owler Award

EasyVista Named HOT and Top Trending Company by Owler!

November 29 , 2016 By Katie McKenna

EasyVista can officially add “Hot” to its long list of attributes. Owler, a crowdsourced competitive intelligence platform, has released its annual list of “HOT in 2016” winners, and let’s just say, the EV team is strutting with Bruno Mars swag singing: “I'm too hot (hot damn) Call the police and the fireman I'm too hot (hot damn) Make a dragon wanna retire man... I’M TOO HOT!" Our hotness aside, we... [Read More]

The Mobile-first Revolution in ITSM

The Mobile-first Revolution in ITSM

November 18 , 2016 By Cédric CibotVoisin

“Mobile-first” is no longer just an ITSM industry buzzword. Our consumption of digital is accelerating, and increasingly mobility plays a predominant role. In order to be effective and gain business value, IT organizations must take ownership and support digital transformation and its mobile elements in the service catalog and orchestration layers. The question is not if your IT organization should engage in mobile—it’s now a matter of when and how.... [Read More]

EV Connect EasyVista ITSM solution event

EV Connect 2016 Highlights!

October 24 , 2016 By Katie McKenna

Record Attendance, Thought-leadership Discussion, Hands-on Labs, Karaoke, & Ghost Hunting Can you believe that EV Connect 2016 has officially wrapped? It’s bittersweet that an event the EV team spent months preparing for has successfully concluded and now our attendee customers are relaying back positive feedback on all aspects of the event. This year’s EV Connect included three days packed with sessions, networking, good food, and fun in this fabulous city... [Read More]