EasyVista passes SSAE-16 Type 2 audit for SaaS / Cloud ITSM

EasyVista Ensures Compliance with Completion of SSAE-16 Type 2 Audit

December 21 , 2016 By Katie McKenna

These days when evaluating ITSM solutions, most organizations have “SaaS-based” at the very top of their criteria lists. In fact, during H1 of this year, EasyVista saw record growth of customers moving their ITSM solutions to SaaS-based in North America. A cloud-based service management tool ensures that organizations can continue to offer essential services to their increasingly mobile workforce for less out-of-pocket costs inherent to "on premise" software expenditures. So... [Read More]

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Select Seamless Integration Capabilities for First-rate Service Delivery

August 12 , 2016 By Arnie McKinnis

Welcome back to the series – 10 Must Ask Questions When Buying (or re-signing) a Service Management Solution. If you missed previous posts, catch up with the links below. Question #7: Can it integrate with my other software and cloud solutions? We live in a connected world. Our lives are increasingly managed through our smartphones. We message, call, order, watch, and pay—all through the convenience of our handy mobile devices.... [Read More]

Drag & Drop ITSM: Codeless means fast service delivery

Delivering Rapid Business Value with Easy Codeless Service Design

July 27 , 2016 By Arnie McKinnis

Welcome back to the series – 10 Must Ask Questions When Buying (or re-signing) a Service Management Solution. If you missed previous posts, catch up with the links below. Question #4: What does it take to design a new service? There’s no doubt—IT is in the service business. In fact, over the past few years, planning, designing, developing, delivering, and managing services is the hallmark of industry leading IT organizations.... [Read More]

service delivery must be easy in ITSM

Services Must be Easy to Deliver to Achieve Service Management Success

July 19 , 2016 By Arnie McKinnis

Welcome back to the series – 10 Must Ask Questions When Buying (or re-signing) a Service Management Solution. If you missed previous posts, catch up with the links below. Question #3: What resources are required to implement and manage the service management solution? Service Management is the single most important tool used by IT organizations to manage technology and support users. For decades, ITSM platforms and tools have been used... [Read More]