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Recent Conversations
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REST - Obtain info from ticket's actions
Hello could anybody explain how to access via REST to one ticket's actions? we're doing some i...
 
E.Gómez, 5 hours ago Last Post: E.Gómez, 5 hours ago
Integration / Import-Export Views: 7  Replies: 0
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(Asset management) How to "Install software" from a ticket action?
How do you relate software (from a ticket action) to the affected equipment? (as “Installed s...
 
Bucefalos, 05-19-2017, 07:33 AM Last Post: Bhobbs, 10 hours ago
Administration Views: 60  Replies: 1
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New wiki updates
Hi everyone, Some pages have been published on the EasyVista wiki.  The latest changes are on...
 
Christine Daussac, Today, 03:34 AM Last Post: Christine Daussac, Today, 03:34 AM
General Discussion Views: 6  Replies: 0
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Adding attachments to workflow step notifications...
Hi Everyone I am curious if it is possible to include attachments from a ticket to a workflow s...
 
Adam V, 11-18-2015, 03:40 PM Last Post: David Casper, Yesterday, 11:16 AM
Process & Workflow Views: 4481  Replies: 4
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Bulk Actions Manipulation
Is there an easy way to bulk modify a group of actions? Specifically, I need to transfer them t...
 
Justin, 05-17-2017, 12:18 PM Last Post: E.Gómez, Yesterday, 06:30 AM
Administration Views: 103  Replies: 2
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REST API Question
When updating an employee via the REST API, it says you can utilize either the employees intern...
 
Justin, 04-12-2017, 10:32 AM Last Post: E.Gómez, Yesterday, 06:21 AM
Administration Views: 408  Replies: 3
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Known Error / Knowledge Base Reporting
Hi Everyone, I am trying to create a report for a count whenever a Known Error or a Knowledge...
 
Lee, Yesterday, 05:45 AM Last Post: Lee, Yesterday, 05:45 AM
General Discussion Views: 15  Replies: 0
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Questions and Answers for the Q2 EasyVista Customer Update Webinar (5/16/17)
Q: Will end users receive email updates when a topic has been updated? A: They can, but you wou...
 
Sherry Rice, 05-19-2017, 04:00 PM Last Post: Sherry Rice, 05-19-2017, 04:00 PM
EV|Connect Events Views: 10  Replies: 0
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EVSM: Integration with Everbridge (new wiki page)
Last week, a new integration with EVSM added on the wiki: Everbridge  A special thanks to Ash...
 
Jérôme AUDUBEY, 05-19-2017, 12:00 PM Last Post: Jérôme AUDUBEY, 05-19-2017, 12:00 PM
Integration & Connectors Views: 53  Replies: 0
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Any way to use a field a couple of times in a report?
Anybody knows any way to use a field a couple of times in a report?  I would like to use the ...
 
Bucefalos, 05-18-2017, 10:33 AM Last Post: Bucefalos, 05-19-2017, 05:27 AM
Administration Views: 127  Replies: 2
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Live ITSM Demo - great for people new to EasyVista!
Are you a new EasyVista administrator, support agent, IT manager, heck even a CIO? If so, and y...
 
Sherry Rice, 05-17-2017, 12:51 PM Last Post: Sherry Rice, 05-17-2017, 12:51 PM
News (Announce Only) Views: 80  Replies: 0
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May 2017 Training Calendar for North America
Click the links in the Calendar below to register for Virtual Training. Please Note. all clas...
 
Andrew, 05-02-2017, 12:28 PM Last Post: Andrew, 05-17-2017, 12:17 PM
Virtual Training Views: 30  Replies: 1
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Create tickets to future actions
Hello We've been requested to enforce users creation/deletion workflows. One important question...
 
E.Gómez, 04-28-2017, 07:09 AM Last Post: Andrew, 05-17-2017, 09:16 AM
Process & Workflow Views: 401  Replies: 3
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Forcing Requalification of Request on Closing
We have an "Other (General Request)" incident catalog item that comes into the Service Desk fro...
 
Ash, 05-17-2017, 07:26 AM Last Post: Andrew, 05-17-2017, 09:08 AM
Process & Workflow Views: 93  Replies: 1
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Q2 2017 Customer Update Webinar Goodies
I want to personally thank the EasyVista team for their presentations at our Q2 Customer Update...
 
Sherry Rice, 05-17-2017, 09:08 AM Last Post: Sherry Rice, 05-17-2017, 09:08 AM
EV|Connect Events Views: 44  Replies: 0
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With which applications have YOU integrated EasyVista?
The Services team was recently asked if we have any customers who have integrated EasyVista wit...
 
Sherry Rice, 12-08-2015, 12:32 PM Last Post: E.Gómez, 05-16-2017, 07:26 AM
Integration / Import-Export Views: 9654  Replies: 12
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Service Store URL
In our Service App Store for our end users, we have different pages, filters, forms, etc. From ...
 
Steve, 10-19-2016, 11:30 AM Last Post: ABBE Philippe, 05-12-2017, 04:12 AM
Web Store / Website Views: 1887  Replies: 3
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August 2017 Training Calendar
Click the links in the Calendar below to register for Virtual Training. Please Note. all clas...
 
Andrew, 05-11-2017, 03:20 PM Last Post: Andrew, 05-11-2017, 03:20 PM
Virtual Training Views: 11  Replies: 0
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July 2017 Training Calendar
Click the links in the Calendar below to register for Virtual Training. Please Note. all clas...
 
Andrew, 05-11-2017, 03:20 PM Last Post: Andrew, 05-11-2017, 03:20 PM
Virtual Training Views: 12  Replies: 0
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June 2017 Training Calendar
Click the links in the Calendar below to register for Virtual Training. Please Note. all clas...
 
Andrew, 05-11-2017, 03:20 PM Last Post: Andrew, 05-11-2017, 03:20 PM
Virtual Training Views: 13  Replies: 0