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Recent Conversations
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Updating Default group on the fly
We have students who work in several groups in our organization. We need to have a way for the ...
 
Drob, Yesterday, 11:34 AM Last Post: Brian Davis, Yesterday, 01:25 PM
Administration Views: 23  Replies: 1
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Roaming IT App
The wiki says that there are supposed to be 7 reports 2. Download and import the reports below ...
 
jhendrix, 10-18-2017, 05:54 PM Last Post: Bets, Yesterday, 01:22 PM
General Discussion Views: 54  Replies: 1
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#QUESTION_RESULTS_HTML#
Hello, Is there a way to edit the display of #QUESTION_RESULTS_HTML#? I would like to show/hid...
 
Nebojša Živković, 10-19-2017, 06:23 AM Last Post: ABBE Philippe, Yesterday, 04:32 AM
Process & Workflow Views: 60  Replies: 2
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Access DB from EVConnect
Does anyone know if the Access DB offered at EV Connect in the SQL Query session will be posted...
 
jhendrix, 10-18-2017, 10:00 AM Last Post: jhendrix, 10-18-2017, 01:17 PM
General Discussion Views: 69  Replies: 3
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hold and ticket aging calculation
Hi, does anyone know how to calculate the time took to resolve a ticket after it was put on h...
 
yw1214, 10-17-2017, 01:51 PM Last Post: yw1214, 10-18-2017, 01:08 PM
General Discussion Views: 73  Replies: 2
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Bypassing the shopping cart and simplifying service request
I discovered this great trick while talking to a customer lately. While the information is in t...
 
Benoit Tessier (EasyVista), 06-29-2016, 03:53 PM Last Post: ABBE Philippe, 10-18-2017, 09:47 AM
General Discussion Views: 15634  Replies: 15
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Automatic closing for requests
Hi everyone! We have the following situation: whenever the technician needs more information t...
 
PaulaS, 10-18-2017, 08:43 AM Last Post: ABBE Philippe, 10-18-2017, 09:32 AM
General Discussion Views: 42  Replies: 1
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List of System TAGs for questionnaires
Does anybody know where I could find the list of system tags such as @ID@ or @EMPLOYEE_ID@ to b...
 
CyrilH, 10-17-2017, 07:06 AM Last Post: ABBE Philippe, 10-17-2017, 07:41 AM
Administration Views: 68  Replies: 1
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Roaming IT App - Questions
I have a couple of questions/thoughts around the Roaming IT app.  1. Functionality seems to w...
 
Bhobbs, 10-16-2017, 11:30 AM Last Post: Bhobbs, 10-16-2017, 11:30 AM
Process & Workflow Views: 53  Replies: 0
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SLA and OLA timers
Hello all, When a ticket is on hold the SLA timers are stopped. When we reopen the ticket the ...
 
PaulaS, 10-11-2017, 09:55 AM Last Post: PaulaS, 10-16-2017, 05:21 AM
General Discussion Views: 122  Replies: 3
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ev Service Workplace - New wiki pages
Hi everyone, Two new templates have been published. Please refer to each procedure to download...
 
Christine Daussac, 10-16-2017, 02:38 AM Last Post: Christine Daussac, 10-16-2017, 02:38 AM
General Discussion Views: 47  Replies: 0
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Service Manager - Launching Client Facing - Few Questions
Good morning everyone, I had a few questions before launching my Service Manager to be client f...
 
VhtV, 10-13-2017, 08:28 AM Last Post: FMX, 10-13-2017, 08:42 AM
General Discussion Views: 78  Replies: 1
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Knowledgebase - Archived item still shows in search for users but cant delete
I am building our SM to be client facing. I created a test KB document - I later archived it. ...
 
VhtV, 10-12-2017, 01:25 PM Last Post: VhtV, 10-13-2017, 07:24 AM
Administration Views: 89  Replies: 2
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Get list of CIs belonging/related with a "Service CI"?
Anybody knows an easy way to get the list of all CIs belonging or related (after 1, 2, 3,... le...
 
Bucefalos, 10-09-2017, 10:25 AM Last Post: ABBE Philippe, 10-13-2017, 03:47 AM
Administration Views: 87  Replies: 1
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Wiki updates - Phosphorus version
Hi everyone, Wiki pages have been published regarding the ev|SAS Phosphorus version.    - E...
 
Christine Daussac, 10-10-2017, 07:11 AM Last Post: Christine Daussac, 10-10-2017, 07:11 AM
General Discussion Views: 77  Replies: 0
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Champ SOLUTION en cas de refus / SOLUTION when user approval is refused
Bonjour à tous, lorsqu'un utilisateur refuse la résolution de son incident, le commentaire d...
 
Aure , 09-28-2017, 04:45 AM Last Post: Kiyoshi MIKAMI, 10-08-2017, 03:34 AM
Process & Workflow Views: 255  Replies: 2
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Images in EasyVista Emails
We do not seem to have the ability to insert images into emails sent through EasyVista. For exa...
 
Nic, 11-27-2015, 04:04 PM Last Post: reimannk, 10-05-2017, 08:05 AM
General Discussion Views: 5828  Replies: 4
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EASYVISTA SERVICE APPS - NEW PATCH : 2017.6.4
Hello, We've just released a new patch for Service Apps: 2017.6.4 Click here to view the cha...
 
Antoine, 10-03-2017, 07:56 AM Last Post: Antoine, 10-03-2017, 07:56 AM
EasyVista Upgrade Announcements Views: 108  Replies: 0
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Workflow Step Return Address
Is there a best practice for updating all return addresses once you copy down an environment? ...
 
Joshua A Smith, 09-28-2017, 09:25 AM Last Post: ABBE Philippe, 09-28-2017, 09:53 AM
Process & Workflow Views: 170  Replies: 1
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TSA - Create Incident via Email
Is there any way to specify a user (Recipient) when creating a ticket via email?  We have an e...
 
jhendrix, 09-25-2017, 04:27 PM Last Post: ABBE Philippe, 09-28-2017, 09:31 AM
Administration Views: 398  Replies: 6