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Service Store Cannot Load/Edit? - Cannot get it to work at all
#1
   

   

Hi everyone, I am hoping someone can help. I cannot get the Service Store to work, at all. I cannot even get in to try and edit it.

1. I've imported all of the views/etc. that the wiki states to do into the service manager
2. I CANNOT import the theme - it states its an incompatible file when I try to Import the tar.gz from the apps home screen. I've tried multiple browsers on 2 PC's, it isn't me...
3. I CAN import the service store app BUT I cannot do anything with it. If I try to hit 'play' to load it or try to edit it, the screen loads to the next screen but it stays with a gray, inactive kind of look and nothing loads at all.

I've tried v2.7 & 2.6 - I don't know what else to try here so I'm hoping someone can point me in the right direction because nothing I've done or have tried has made a difference in the outcome...


Thank you


UPDATE: I just noticed there is a 2.3 version - I have successfully downloaded, imported and launched that. The issue I am having is with newer versions. I do not know exactly why I can load 2.3 but not 2.6-2.7 but I'd prefer to be on the latest and not 4 revisions behind if possible.
haroldtate, proud to be a member of EV CONNECT FORUM since Oct 2016.

#2
You need to be on at least version 2016.6.17 of Service Apps.  You can see your version on the login page to your Service Apps portal.

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jshorton, proud to be a member of EV CONNECT FORUM since Oct 2015.

#3
(06-21-2017, 03:56 PM)jshorton Wrote: You need to be on at least version 2016.6.17 of Service Apps.  You can see your version on the login page to your Service Apps portal.

Thank you - I was unaware. It appears we are running a 2015 revision so I will look into the update.


Thanks
haroldtate, proud to be a member of EV CONNECT FORUM since Oct 2016.






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