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Basic user manual for service manager?
#1
Hello, I'm looking to see if anyone has already created a basic user manual for Service Manager?
I would like to use this for training of Help Desk staff 

Thanks in advance,
  Brian
BKurzweil, proud to be a member of EV CONNECT FORUM since Jul 2017.

#2
(07-24-2017, 01:48 PM)BKurzweil Wrote: Hello, I'm looking to see if anyone has already created a basic user manual for Service Manager?
I would like to use this for training of Help Desk staff 

Thanks in advance,
  Brian

Hello,
I can't give you a customer's file but you can use the "EasyVista Operation" training manual make by Easyvista and use only basic stuff used by HelpDesk.

For user (customer user) i recommand a triptych (very simple and compact).
For contributor, i recommand half day of training with user case.

Best regards,
P.ABBE
ABBE Philippe, proud to be a member of EV CONNECT FORUM since Nov 2015.

#3
Hey Brian,

I don't mind sharing...  Not sure if you are still looking for this, but I hold a 90 minute intro training every other week for our new users and have boiled down to only the information we need to ensure folks know before turning them loose...

But you may want to brush through the slides and replace images...since my mug shows us several times and we have modified our forms.

Enjoy,
Ash

...my original PowerPoint file wouldn't upload, so attaching the PDF version.  Feel free to contact me if you'd like the original file so you can modify...

ashmyers, proud to be a member of EV CONNECT FORUM since Oct 2015.

#4
(08-25-2017, 09:29 AM)ashmyers Wrote: This is great. Thank you so much for sharing.


Hey Brian,

I don't mind sharing...  Not sure if you are still looking for this, but I hold a 90 minute intro training every other week for our new users and have boiled down to only the information we need to ensure folks know before turning them loose...

But you may want to brush through the slides and replace images...since my mug shows us several times and we have modified our forms.

Enjoy,
Ash

...my original PowerPoint file wouldn't upload, so attaching the PDF version.  Feel free to contact me if you'd like the original file so you can modify...
BKurzweil, proud to be a member of EV CONNECT FORUM since Jul 2017.






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