Newsroom

ANNOUNCEMENTS & ARTICLES

 

RECENT ANNOUNCEMENTS


EasyVista Improves its Position in the 2017 Gartner Magic Quadrant for IT Service Management Tools

“EasyVista positioned in ITSM Magic Quadrant for third consecutive year”

EasyVista Named SIIA Business Technology CODiE Award Finalist for Best IT Service Management Solution and Best Higher Education Enterprise Software Solution

“EasyVista Service Management Platform earns prestigious industry recognition in two categories”

EMA Research Co-Sponsored by EasyVista Finds IT Service Management is Becoming a Hub of Innovation

“EMA’s Next Generation IT Service Management Report Validates EasyVista’s Product Strategy of Providing Superior User Experiences and Intuitive Self-Service Capabilities”

EasyVista to Acquire Knowesia – Transforming Self-Help with Intelligent Knowledge Management

“The acquisition supports EasyVista’s innovation strategy to deliver next generation self-service in the enterprise by integrating intelligent self-help capabilities with EasyVista’s proven ITSM 2.0 platform.”

EasyVista Appoints ITSM Executive to Fuel Continued International Growth

“EasyVista announces the appointment of Frédéric Pierresteguy as VP of Sales/EMEA, a reflection of continued ITSM market growth and rapid expansion.”

The American Red Cross Selects EasyVista to Provide IT Service Management to support Volunteers and Employees Helping People in Need

“Humanitarian organization takes advantage of EasyVista’s ease of use and quick deployment to deliver superior IT services”

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RECENT ARTICLES


What IT Execs Can Learn About Great Customer Experience From Amazon, Apple, and IKEA

“These iconic companies’ approach to customer experience and self-service can show IT departments how to delight their customers by helping them help themselves.”

EasyVista to Acquire Knowesia – Boosting Knowledge Management Capabilities

“The acquisition supports EasyVista’s innovation strategy to deliver next generation self-service in the enterprise by integrating intelligent self-help capabilities with EasyVista’s proven ITSM 2.0 platform.”

Why You Need to Know Your Company’s IT Service Management Maturity Ranking

“EasyVista has compiled the findings from a global survey on companies’ IT service management maturity levels—based on research conducted with Solisma, a global data analysis firm.”

The Enterprise Service Desk: Directing Service Calls Like Waze Directs Traffic

“Kevin Coppins, EasyVista General Manager, Americas, shares insights into how the enterprise service desk acts as a single point of contact across technology silos for peak performance.”

7 steps to prevent Shadow IT

“‘One way IT departments are addressing the Consumerization of IT and the related problem of Shadow IT applications is by making in-house provided services easier to use,’ says Kevin Coppins, General Manager of the Americas at EasyVista.”

From “Reluctant Accountant” To IT Dream Job: 5 Career Lessons

“Kevin Coppins, EasyVista General Manager, Americas, shares his lessons for career success in the IT industry with InformationWeek.”

28 of the Best “Company” ITSM Blogs

“This blog is aimed at pointing out the ITSM companies that are getting ‘sharing,’ content marketing, and social right.”

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