Newsroom

ANNOUNCEMENTS & ARTICLES

 

RECENT ANNOUNCEMENTS


EasyVista Partners with Kelverion to Help Enterprises Integrate ITSM Processes With Microsoft System Center

“Partnership launches integration pack connecting Microsoft System Center Suite to EasyVista’s ITSM platform.”

Preparing Enterprises for the Next Generation of ITSM: EasyVista’s EV Connect 2017 Global Tour Kicks Off in Orlando

“EasyVista customers will discuss Next Generation ITSM and preview the intelligent self-help technologies EasyVista is bringing to market.”

EasyVista Improves its Position in the 2017 Gartner Magic Quadrant for IT Service Management Tools

“EasyVista positioned in ITSM Magic Quadrant for third consecutive year”

EasyVista Named SIIA Business Technology CODiE Award Finalist for Best IT Service Management Solution and Best Higher Education Enterprise Software Solution

“EasyVista Service Management Platform earns prestigious industry recognition in two categories”

EMA Research Co-Sponsored by EasyVista Finds IT Service Management is Becoming a Hub of Innovation

“EMA’s Next Generation IT Service Management Report Validates EasyVista’s Product Strategy of Providing Superior User Experiences and Intuitive Self-Service Capabilities”

EasyVista to Acquire Knowesia – Transforming Self-Help with Intelligent Knowledge Management

“The acquisition supports EasyVista’s innovation strategy to deliver next generation self-service in the enterprise by integrating intelligent self-help capabilities with EasyVista’s proven ITSM 2.0 platform.”

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RECENT ARTICLES


What IT Execs Can Learn About Great Customer Experience From Amazon, Apple, and IKEA

“These iconic companies’ approach to customer experience and self-service can show IT departments how to delight their customers by helping them help themselves.”

EasyVista to Acquire Knowesia – Boosting Knowledge Management Capabilities

“The acquisition supports EasyVista’s innovation strategy to deliver next generation self-service in the enterprise by integrating intelligent self-help capabilities with EasyVista’s proven ITSM 2.0 platform.”

Why You Need to Know Your Company’s IT Service Management Maturity Ranking

“EasyVista has compiled the findings from a global survey on companies’ IT service management maturity levels—based on research conducted with Solisma, a global data analysis firm.”

The Enterprise Service Desk: Directing Service Calls Like Waze Directs Traffic

“Kevin Coppins, EasyVista General Manager, Americas, shares insights into how the enterprise service desk acts as a single point of contact across technology silos for peak performance.”

7 steps to prevent Shadow IT

“‘One way IT departments are addressing the Consumerization of IT and the related problem of Shadow IT applications is by making in-house provided services easier to use,’ says Kevin Coppins, General Manager of the Americas at EasyVista.”

From “Reluctant Accountant” To IT Dream Job: 5 Career Lessons

“Kevin Coppins, EasyVista General Manager, Americas, shares his lessons for career success in the IT industry with InformationWeek.”

28 of the Best “Company” ITSM Blogs

“This blog is aimed at pointing out the ITSM companies that are getting ‘sharing,’ content marketing, and social right.”

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