Configuration Management

Configuration Management


EasyVista designed its Configuration Management Database (CMDB) and the data it stores, to be the focal point for EasyVista IT Service Manager. Based upon a shared repository of data, the CMDB manages the Configuration Items (CI) and the relationships between the CIs.

 

EasyVista’s Extended Configuration Management Database

  • Graphical navigation between CIs
  • Graphical representation of service relationships and interdependencies
  • Real-time availability of CI data, reported based upon the SLA of each defined CI and relationship
  • Automated alerts, based upon CI and relationship data, automatically notifies the right service provider or support organization (with regard to incidents or changes)
  • Rapid identification of potential problems and their root cause
  • Create impact simulations based upon proposed changes to identify potential problems prior to implementing the change
  • Automated processing of change requests via defined workflow, allowing updates to the underlying CI and relationship data
  • Monitoring of configuration items
  • Changes or maintenance based upon business planning or budget cycles
  • Native integration with the management of incidents, changes, and park management
  • CI baseline management: save, compare and identify changes in your configurations