Problem Management

ITIL Problem Management

EasyVista’s Problem Management function takes incident data and automatically identifies problems, helping you create a stable and reliable IT infrastructure. Through continuous incidents monitoring, we help identify their recurrence and cause, allowing you to make the necessary decisions to prevent them in the future.

  • Automated problem generation, based upon user-defined business rules, created from incident data
  • Automatic update of incidents related to a problem
  • Specific and ready-to-use dashboards
  • Collaborative tools to share/discuss among experts
  • Native integration between Change Management and the CMDB
  • Problem Lifecycle management via a simple and easy-to-configure workflow engine