ITIL Problem Management
EasyVista’s Problem Management function takes incident data and automatically identifies problems, helping you create a stable and reliable IT infrastructure. Through continuous incidents monitoring, we help identify their recurrence and cause, allowing you to make the necessary decisions to prevent them in the future.
- Automated problem generation, based upon user-defined business rules, created from incident data
- Automatic update of incidents related to a problem
- Specific and ready-to-use dashboards
- Collaborative tools to share/discuss among experts
- Native integration between Change Management and the CMDB
- Problem Lifecycle management via a simple and easy-to-configure workflow engine