Service Level Management

Service Level Management


EasyVista formalizes and manages the SLA (Service Level Agreement) process and ensures Service Providers are delivering on their commitments. Regardless of who is delivering the IT services (internal or external service providers), we provide the tools to manage it.

Complete control of the levels of service commitment

  • Formalized service level agreements
  • Regular revisions
  • Indicators to measure past performance, issues and compliance
  • Alerts to anticipate and avoid service failures

Benefits

  • Full integration with other processes
  • Wizard-based SLA record creation
  • Reports and alerts guaranteeing service levels changes and revisions