Service Request Management

IT Service Request Management


EasyVista’s Service Request Management function manages the full IT Service Lifecycle—from service design to service delivery. Based upon a fully integrated Service Catalog, both service providers (either internal or external) and service consumers (users) can request changes to the IT service being delivered.

  • Multi-lingual IT Service Catalog allowing IT services to be “ordered” in the user’s language
  • Automated financial, logistical and business rules are fully integrated based upon user profiles and requested service
  • Easily create, edit or delete IT Service Request workflows
  • Closed-loop communication and approval process—providing ordering and service delivery information to the requestor, along with all the necessary approvers and service providers

Benefits

  • Fully integrated with other ITIL processes, along with detailed analysis and research tools
  • Graphical and codeless workflow engine
  • Automate and simplify IT service requests through business-rules wizards