4 Ways to Deliver a Better Self-Service Experience eGuide
eGuide: 4 Ways to Deliver a Better Self-Service Experience
Today, IT organizations know that self-service is key to delivering a support experience that both improves employee satisfaction and reduces costs. But many organizations have implemented self-service that results in low adoption. Employees have been conditioned to expect more due to the superior service experiences offered by leading consumer brands. IT should follow suit.
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