Customer Success Stories
Customer Success Stories
EasyVista customers discuss the challenges within their businesses and how EasyVista has helped them overcome these issues and gain a competitive edge.
Mission Health Puts the Power of ITIL to Work with EasyVista
With roots dating back to 1885, Mission Health is North Carolina’s sixth-largest health system. A not-for-profit, independent community hospital system, Mission Health has been recognized as one of the nation’s Top 15 Health Systems from 2012 to 2015—the only health system in the country to achieve this coveted status four years in a row. The organization maintains seven Centers of Excellence: Cancer, Heart, Mission Children’s Hospital, Neurosciences, Orthopedics, Trauma, and Women’s Health. Every day more than 10,000 employees and 2,000 volunteers dedicate themselves to improving the health and wellness of the people of western North Carolina.
EasyVista Contributes to Stellar IT Service Within Agnesian HealthCare’s Award-Winning IT Organization
Sponsored by the Congregation of Sisters of St. Agnes, Agnesian HealthCare is a locally based, not-for-profit integrated healthcare system headquartered in picturesque Fond du Lac, Wisconsin. The organization’s mission is to provide compassionate care that brings hope, health and wholeness to those it serves while honoring the dignity of patients at every stage of life. Founded more than 120 years ago, Agnesian HealthCare provides heath services to residents across Wisconsin through a collection of respected hospitals, medical centers, clinics, laboratories and senior assisted living centers.
Civil Aviation Authority Lets the Possibilities Fly with EasyVista Service Management
As the UK’s specialist aviation regulator, the Civil Aviation Authority (CAA) balances a number of critically important objectives: ensuring the aviation industry meets the highest safety and security standards while giving consumers choice, value and protection when they fly. A public entity established by Parliament in 1972, the CAA has responsibilities in areas as broad as airports, airlines, airspace, drones, and more.
FMX Helps More Than 75 North American Companies Reach the Next Level of Service Management with EasyVista
FMX Solutions is working hard to usher leading North American companies into the mobile service management era. For seven years, the IT consulting firm has deployed the EasyVista service management solution for more than 75 companies, including Baptist Health, Covenant Health, Creighton University, Domtar, Loto Quebec, Washington Department of Corrections and Yellow Pages—Canada. FMX’s relationship with EasyVista has proven to be increasingly successful as market needs evolve and companies expect more from service management in terms of mobility, ease of deployment and management, and user experience.
Washington Department of Corrections Extends Critical IT Support for 9,500 Officers and Staffers Across the State
Washington Department of Corrections (WADOC) oversees a network of facilities across the Northwestern state, including 12 prisons, 16 community correctional facilities and several field offices. In all, 9,500 corrections officers, staff, contractors and volunteers work together to serve a population of nearly 16,000 inmates. WADOC’s mission is simple, but critically important: To improve public safety.
Building Relationships. Enhancing LIves.
The MENTOR Network is a national network of local health and human services providers in 35 states. It offers an array of quality, community-based services to adults and children with intellectual and developmental disabilities, brain and spinal cord injuries and other catastrophic injuries and illnesses. It also serves youth with emotional, behavioral and medically complex challenges—as well as their families—and it provides care to elders in need of support. Founded in 1980, The MENTOR Network has made a positive impact in the lives of thousands of children and adults across the country. It creates innovative programs and implements dynamic systems. From its national quality assurance program to its outcomes measurement tools, The MENTOR Network is committed to the people it serves.
Cardno helps its 6,500 engineers and builders worldwide operate at peak performance with exceptional IT Service and Support
For close to 75 years, Australia-based Cardno has built dams, rail systems, airports and other essential infrastructure on every continent. Today more than 6,500 people spread across 100 countries work together to construct massive building projects that enhance the human experience. The costs are high, the cycles are long and everyone involved must operate at peak performance.
EasyVista solution unifies Axia’s IT team allowing them to be more consistent and cohesive across all new business units.
Axia’s business is the construction, operation and deployment of broadband services through state-of-the-art fibre optic networks on a global basis. The driving force behind Axia is the fundamental belief that high-speed fibre broadband networks are essential and critical infrastructure for every modern economy. Axia has expertise engineering high performance, open access, pure fibre networks in several countries across the world and currently operates fibre networks in Alberta, Massachusetts and France. With some of the most technologically advanced and expertly engineered fibre technology on the market today, Axia relies upon EasyVista to automate and manage all of its service management roles and responsibilities.
Exceptional Service Management Helps The Martin Agency’s Talent Stay Focused on Award-Winning Ads
One of the most respected advertising agencies in the world, The Martin Agency has produced some of the most talked about and award-winning campaigns and Super Bowl ads for clients like Geico, Nike, OREO, Wal-Mart and Tic Tac. The agency has 500+ creatives, user experience pros, media planners and number crunchers spread across 23 countries—all of whom are laser-focused on helping clients tap into new energy for their brands.
EasyVista’s ServiceApps Turns Gonzaga’s Vision into a Reality
Located in the majestic northeast corner of Washington State, Gonzaga University is a private, four-year institution of higher education with more than 105 buildings that dot the 131-acre campus overlooking the pristine Spokane River. A constant throughout the years is Gonzaga’s educational philosophy, based on the centuries-old Ignatian model of educating the whole person – mind, body and spirit. At Gonzaga, students discover how to integrate science and art, faith and reason, action and contemplation. «Cura personalis,» or care for the individual, is a guiding theme.
EasyVista Helps Villanova University Provide One-Click Support for Any Device
Located just west of Philadelphia, Villanova University was founded in 1842 and to this day, Villanova’s Augustinian Catholic intellectual tradition is the cornerstone of an academic community in which students learn to think critically, act compassionately and succeed while serving others. With more than 10,000 undergraduate, graduate and law students in the University’s six colleges, Villanova prepares students to become ethical leaders who create positive change everywhere life takes them.
Consolidating Multiple Departments Into an IT Service Management Powerhouse
The Washington State Department of Enterprise Services (DES) was created in 2011 with a mission to implement a world-class, customer-focused organization that provides valued products and services to government and state residents. Created through a consolidation of multiple departments, DES now supports 65,000-plus state employees who operate all functions of government including budget and finance, human resources (HR) and payroll, facilities management, information technology (IT), procurement and contracts.
Wireless Analytics makes mobility management easy and efficient. Since 2003, Wireless Analytics has helped enterprise customers decrease spend with their carriers, reduce internal IT support costs, enable employee productivity and achieve ROI through mobile technology. Their CLEAN Platform™ (Communications Lifecycle Expense Analytics), a cloud-based subscription application with high-touch support, empowers businesses through easy access to mobility expense reporting, mobility performance metrics, award-winning support and powerful online procurement, provisioning and asset tracking tools.
Prominent New York City Law Firm – Delivering Next Generation Technical Support to 1,500 Attorneys, Legal and Financial Professionals Across Eight Offices
A prominent law firm based in New York City relies on a technology infrastructure that supports more than 900 lawyers and 1,500 people overall in eight offices located in the US, Europe and Asia.
Innovation, Quality Performance, Integrity and Teamwork
One Touch Direct is a premier call center service company and leader in developing customized direct marketing strategies. They specialize in developing integrated direct response marketing programs supported by state-of-the-art call center services. OTD is based in North America, employs over 2000 team members and offers call center support in English, French and Spanish.
Domtar – Centralizing IT Worldwide
Domtar was founded in 1848 and has grown from a widely diversified organization to an industry leader focused on paper manufacturing. The 1990s and the early 2000s were years of significant expansion, including the acquisition of Ris Paper Company Inc. and Georgia Pacific paper mills.
Expro Delivers a True Global SaaS ITSM Solution in Weeks with EasyVista
Expro is a world leader in well flow management technologies with core and more specialized services assisting customers to measure, improve, control and process flow from their wells. Expro’s expertise extends across the lifecycle of a well, reinforcing their ability to help customers achieve their goals from Exploration & Appraisal through to Abandonment. Expro operates in all the major hydrocarbon producing areas of the world, employing more than 5,000 people in 50 countries.