Gartner Top 10 ITSM Next Practices

ANALYST REPORT

Gartner Research: Top 10 IT Service Management Next Practices

If you’re responsible for ITSM in your organization, then you are aware of today’s challenges stemming from cloud and everything-as-a-service models. They provide advanced technologies but also higher expectations from the business-side. These challenges demand new tools in ITSM, updated skills, and best practices to stay business relevant. IT must shift the focus from less on “IT” to more on “Service.” Gartner research shows that very few I&O organizations are sufficiently mature, future ready, or business oriented to meet these challenges.

Download this research note to learn what you need to know today to be ready. Understand which ITSM operations practices must evolve and adapt. Learn what potential next practices I&O teams must adopt to provide and sustain strategic business value, such as:

•    Making metrics and KPIs business relevant
•    Redefining and differentiating IT services with business value
•    Demanding the latest feature/functions needed from tool vendors
•    Building business cases for IT services between IT and business functions
•    Planning a switch in I&O team responses from reactive to proactive

Download this complimentary Gartner research to be ready for the future of ITSM.

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Gartner, Top 10 IT Service Management Next Practices, Tapati Bandopadhyay, Milind Govekar, 23 February 2016.

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