Transforming End-User Support With Next-Generation IT Service Management White Paper

EMA Next Gen ITSM White Paper

WHITE PAPER

EMA: Transforming End-User Support With Next-Generation IT Service Management

ITSM is the hub that unifies all of IT, promoting and measuring IT operational efficiencies, while consolidating critical insights for IT-to-business planning.

This Enterprise Management Associates (EMA) research, “Transforming End-User Support With Next-Generation IT Service Management,” white paper spotlights the need for ITSM teams to streamline how they work while effectively implementing ITSM adoption in the face of shifting requirements and needs. This report also addresses:

  • ITSM direction and overall needs
  • Optimized user experience
  • Enhanced mobility
  • Advances in self-service-related technologies
  • Innovation supporting higher levels of automation, knowledge management and analytics

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