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Confidence in any form of Cloud Computing should not require debate and consideration from today’s IT Management. In all organizations, regardless of industry or size, the operational efficiencies are there to be gained by all. However, recent headlines have fueled the internal debate about data privacy and residency within company boardrooms, and IT often fails to counter the case for adoption of any form of Cloud Computing; whether Software, Platform or Infrastructure as a Service (SaaS, PaaS and IaaS respectively). Realities will collide and like the consumerization of IT, the use of Cloud within businesses is increasing and will continue to do so. This white paper explains the business reasons why providers of cloud services are duty-bound to secure and protect the data of its customers, their staff and partners, the regional differences relating to data residency and why, despite the headlines, Cloud adoption does not require a whole lot of blue sky thinking to make it work.
The “consumerization of IT” is an emerging trend where IT products and services have their origins in the consumer market and eventually spread to businesses, institutions and government. This paradigm shift has put organizations on their toes as they must consider if and how they want to incorporate any number of these products and services into their current IT systems, policies and procedures. This discussion will provide your organization with a high level overview of the forces, technologies, concerns and advantages that will assist in clearing up the blurred boundaries produced by the consumerization of IT.
IT executives are being held accountable to better manage the quality and reliability of IT under the pressures of increasingly complex customer demands, technology expansion, and regulatory requirements. Standards, such as ITIL, play a very important role. Unfortunately, the ITIL framework is something that causes confusion and often intimidation when an organization considers or begins adoption. Organizations become weary of lengthy ITIL implementation projects and the potentially difficult-to-quantify benefits. The question of what processes to implement, how to measure ROI and how to avoid common pitfalls often go unanswered. This paper goes beyond defining ITIL, it digs deeper into the most common questions that arise and provides advice on how to avoid the most common mistakes made when following the framework.