CMDB

EasyVista takes a  service-oriented approach to IT systems. All EasyVista modules rely on a common base the CMDB. They share the same standards. The EasyVista Configuration Management Database (CMDB) is at the core of successful IT Service Management managing configuration items (CI) and the relationships between them.

EasyVista Extended CMDB at the heart of Service Management

• Check availability in real time
• Help resolve incidents and problems
• Plan requests for change
• Simulate how non-availability affects compliance with service level agreements

All tools on a Turn-Key basis

• Shows how services relate to and depend on one another and IT assets within the company
• Navigate graphically between CIs
• Management report of unavailability, comparison against  defined SLAs
• Powerful automatic notification systems to alert the right groups if there are incidents or changes
• Monitoring of configuration items
• Native integration with incident management, change and fleet management