Premium Support (+1-888-EZV-ITSM)
Business Hours (8:30 AM – 5:30 PM Eastern M-F)
Same as above
- P1 Critical
- P2 High
- Planned change or minor assistance – apply fix – etc. – NOT BILLABLE (24/7/365)
- NOTE: Upgrades to OP Platforms are billable and will be performed at the current professional services rate and require a SOW, scheduling, etc.
- NOTE: Upgrades to SaaS Platforms are performed at no charge and require scheduling.
- Quarterly Health Check call with Customer Success Manager
NOTE: Contact your sales representative to inquire about Premium Support offerings.