Premium Support

Premium Support (+1-888-EZV-ITSM)

Business Hours (8:30 AM – 5:30 PM Eastern M-F)

Same as above

After Hours

  • 24/7/365
    • P1 Critical
    • P2 High
  • Planned change or minor assistance – apply fix – etc. – NOT BILLABLE (24/7/365)
    • NOTE: Upgrades to OP Platforms are billable and will be performed at the current professional services rate and require a SOW, scheduling, etc.
    • NOTE: Upgrades to SaaS Platforms are performed at no charge and require scheduling.
  • Quarterly Health Check call with Customer Success Manager

NOTE: Contact your sales representative to inquire about Premium Support offerings.