Standard Support

Standard Support (+1-888-EZV-ITSM)

Business Hours (8:30 AM – 5:30 PM Eastern M-F)

  • P1 – P5 Incidents
  • Support – Upgrades – Planned Changes – Minor Assistance – Etc.
    • NOTE: Upgrades to OP Platforms are performed at the current professional services rate and require a SOW, scheduling, etc.
    • NOTE: Upgrades to SaaS Platforms are performed at no charge and require scheduling.

After Hours

  • P1 Critical
  • Planned change or minor assistance – apply fix – etc. – BILLABLE (24/7/365)
    • NOTE: Upgrades to OP Platforms are billable and will be performed at the current professional services rate and require a SOW, scheduling, etc.
    • NOTE: Upgrades to SaaS Platforms are performed at no charge and require scheduling.