Incident Management
Problem Management
Change Management
Request Fulfillment
Service Level Management
Knowledge Management
Service Asset and Configuration Management
Self-Service
IT Financial Management
Remote Support/Control
Background System Management
IT Process Automation
Incident Management Automation
Software Deployment
Cloud Service
Pricing
Free Trial
Deploy and Monitor
Alerts and Notifications
IT Health Status
Real-Time Dashboards
AIOps
Reports
Hypervision
Mobile App
Digital Experience Monitoring
Synthetic Monitoring
Integrations
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Gartner, Magic Quadrant for IT Service Management Tools, Rich Doheny, Chris Matchett, Siddharth Shetty, 29 August 2019
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.