Incident Management
Problem Management
Change Management
Request Fullfillment
Service Level Management
Knowledge Management
Service Asset & Configuration Management
Self-Service
IT Financial Management
Remote Support
Background System Management
IT Process Automation
Incident Management Automation
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Gartner®, Magic Quadrant for IT Service Management Platforms, Rich Doheny, Chris Matchett, Siddharth Shetty, 31st October 2022
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